Shane Bosch

Experience

• 

  Enterprise Rent-A-Car

  Jan 1997 - Jan 2004

  Branch Manager

  Operated and opened Rental Branch locations throughout Alberta. Managed Staff, and Vehicle rental fleet ensuring location profitability and Customer service experience.

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  Safeway Canada

  Jan 2005 - Mar 2010

  Senior Technical Specialist

  Maintained and supported workstations and mobile devices for 2 corporate offices and 7 warehouses for 300+ employees. In addition, supported, maintained, and rotated inventory of 70k hardware items for 56 division stores across 3 provinces.

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  MTS (Manitoba Telecom Services)

  Apr 2010 - May 2014

  Provided advanced Technical support and Leadership for hardware and software installation\configuration, mobile device deployment, system upgrades, storage management, CMDB management, system monitoring, and support of incident and problem management processes. Network Troubleshooting LAN / WAN / WLAN / HSPA / LTE / VPN and Firewalls Use and Manage SCCM, DNS, DHCP, and Active Directory Utilize and Support of Microsoft Tools including All Windows Operating Systems, Outlook, and the entire suite of Microsoft Products Lead for annual Desktop Refresh project overseeing training and leadership of team to assist in upgrading workstation hardware totaling approximately 1600 workstations per year. Show less

  • Sr. Technical Specialist

    Jan 2012 - May 2014

  • I.P. Network Technician

    Apr 2010 - Dec 2011
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  BellMTS

  May 2014 - Mar 2018

  Information Technology Team Lead

  Provided 4000 head office and regional clients with 2nd level Workstation Support, Service Delivery, hardware acquisition, configuration, application integration services and Infrastructure by employing ITIL industry best practices to enhance end-user experience and reduce support efforts Provide Technical leadership to a team of 20 Junior and Senior Technical Specialists, across 4 departments Implemented quarterly service reviews to provide business with SLA metrics reporting and demonstrating service value  Managed a portfolio of Desktop and Collaboration products and services to ensure benefits, use adoption of technology to meet business requirements Established organizational structure and led the Consultancy team through the change by implementing a new organizational structure, accountabilities, and processes Delivered standardized hardware and application configurations including application packaging and automated delivery reducing manual configuration tasks, driving down costs for multiple hardware models and providing end-users Sponsored migration of MDM solutions, including delivery of infrastructure, hardware devices, standardized mobile plans and training to the organization Led Domain Migration activities for workstations from MTSAllstream to MTS into Bell Show less

• 

  Canada Life

  Mar 2018 - now

  Lead a geographically dispersed team of 4 Leaders and 75 staff, supporting 18,000 business users across Canada. Provide 2nd level Help Desk operational support, Desktop Operations Services, and deployment administration for secure desktop and mobile technology platforms including Windows 10, Mac Service, Mobile Device Management, Endpoint Security and Management, Virtual Device Security and Management, Productivity Suites, and Secure Remote Access. Endpoint Modernization delivery lead accountable to operationalize and implement the product and technology roadmaps by defining and executing implementation strategy for secure endpoint deployment organization wide Implemented 3-year Desktop Services self-service roadmap focusing on secure modern management strategy to enable zero touch remote delivery of Windows 10, and Mac services, using on prem and cloud management Manage a multimillion dollar desktop hardware and software budget Delivered 2021 and 2022 transformation reduction targets totaling over $1M by analyzing workload, delivering automation, and consolidating workload into product stacks while leading the team through an operational model change  Collaborate with Engineering and Security teams to build or enhance Secure Platform and Application Solutions to enhance business unit productivity Drive automation for faster delivery and quality of our services Data Steward for Risk Control Statements. Collaborate with several teams to ensure Endpoint Security, Risk and Audit requirements meet or exceed Global industry standards and develop KPI’s to measure results Execute Vendor management programs including Vendor Optimization (reduced Spend), Third party Oversight, and Vendor Relationship and Contract Management  Define and maintain Disaster Recovery Plan for Desktop Operations Implement develop performance assessments which increase staff engagement and reinforce job accountability Show less Lead a geographically dispersed team supporting 18,000 business users across Canada providing 2nd level Help Desk operational support, Engineering Services, and Deployment Administration for Desktop and Mobile technology platforms including Windows 10 implementation Mac Service, Mobile Device Management, Endpoint Management, Virtual Device Management, Productivity Suites and Secure Remote Access Endpoint Modernization delivery lead accountable to operationalize implementation by defining and executing implementation strategy for collaboration tools organization wide Delivered 3-year desktop roadmap and modern management vision and strategy to enable delivery of Windows 10, Mac service, self-serve capabilities, on prem and cloud management Delivered 2018, 2019, & 2020 transformation reduction targets totaling over $2M by analyzing workload, deferring activities, and consolidating workload into similar positions while leading the team through an organizational change Executed company work from home strategy in response to covid-19 business continuity plan, delivering technology and tools to enable staff to work remotely Execute Vendor management programs including Vendor Optimization (reduced Spend), Third party Oversight, and Vendor Relationship Management  Delivery Lead for Canada Technology IT Strategy RFP iniative Define and maintain Disaster Recovery Plan for Desktop Services Ensure Endpoint Security, Risk and Audit requirements meet or exceed industry standards and develop KPI’s to measure results Implemented development and performance assessments which increased staff engagement and reinforced job accountability Show less

  • Manager, Desktop Engineering

    Feb 2021 - now

  • Associate Manager, Hardware and Operating Systems

    Mar 2018 - Feb 2021