Sandra Opanayaka

Experience

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  The Pancake Parlour

  Apr 2013 - Mar 2020

  Customer Experience Leader

  In this role, I have enjoyed the privilege of training new staff of all ages and supervising for many of the locations in The Pancake Parlour chain. Motivating, coaching and supporting a large team of colleagues from various backgrounds, I also had the task of maintaining wages, overseeing the operational functions of a busy restaurant and determining staff break & shift times. After 7 years, my position at The Pancake Parlour was more of a hobby! It provided me with another avenue to enjoy my passion for customer service, and allowed me to work & also have an incredible amount of fun along-side a large dynamic team in a bustling environment! Show less

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  Metricon

  May 2016 - Dec 2018

  Sales Consultant

  New Home Advisor with Metricon Homes was the perfect position to fine tune my natural ability to provide exceptional customer service and exceed expectations. My role required determining customer problems and aspirations & providing the most suitable solution to their needs. This involved navigating new home buyers and investors through the process of finance, land ownership, home specifications both technical and design, all the way through to contract, site start and completion. Bridging the relationship between Metricon and its customers, building strong referral opportunities & liaising with clients, agents and external stakeholders, managing the high volume of display enquiries and potential prospects were part of the day to day functions of the role. My greatest achievement over the course of this role was consistently exceeding sales targets and KPI's in Beveridge despite many challenges and lack of prior success, and routinely achieving 5-star glowing reviews from happy customers. Show less

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  Villa World

  Dec 2018 - Jun 2020

  Sales Host

  Liaising with the Senior Property Manager's, my role at Villa World was to assist homeowners and investors to locate the ideal block of land for their needs based on budget, preferred orientation, housing requirements and time frames. Working closely with our clients & building partners, our pride and joy is to be able to make a First Home Buyers dream of owning their own piece of Australia, come true! My strong knowledge of the building industry, excellent client servicing skills as well as a genuine desire to help people are all assets I utilise in this role. Show less

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  Metricon

  Jun 2020 - Sept 2022

  Sales Consultant
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  Clynden ave

  Nov 2023 - now

  Patient Support & Practice Coordinator

  In this role, I serve as the first point of contact for patients, and am central to ensuring a smooth, supportive, and efficient experience for both patients and clinical staff. I manage patient communication, coordinate appointments and treatment pathways, and coordinate the day-to-day administrative functions of the practice.Key Responsibilities:Patient Support- Greet patients in-person, via phone, and email with warmth, professionalism, and empathy- Act as a liaison between patients and clinical staff, ensuring all communication is timely and accurate- Guide patients through their treatment journey, from initial inquiry to post-treatment follow-up- Address patient concerns and questions with sensitivity and discretion- Assist with patient intake, including collection and verification of health information and insurance detailsPractice Coordination- Schedule and confirm patient appointments, tests, and procedures- Maintain organized and up-to-date patient records in the clinic’s electronic health record system- Collaborate with medical providers to optimize clinic scheduling and workflow- Ensure all consent forms, billing documents, and reports are properly completed and filed- Support the coordination of multidisciplinary care when neededAdministrative Support- Handle daily administrative duties such as incoming calls, emails, document preparation, and inventory management- Assist with insurance authorizations, billing inquiries, and payment processing- Monitor patient satisfaction and contribute to ongoing quality improvement initiatives- Support the practice manager with reporting, data entry, and policy implementationKey Achievements• Designed brand and logo for the practice • Designed & established www.clyndenave.com website Show less