Thao Nguyen

Experience

• 

  Novartis Vietnam

  Aug 1998 - Dec 2000

  Main Duty:• Making the supply plan short term and long term to meet sales demand.• Schedule daily production to optimize the resource.• Analyze production loss rate and propose improved solutions.• Contribute to the S&OP meeting as a planner.• Maintain the incentive scheme for production team.• Assist the Logistics Manager in preparing the shipping documents for all import and export shipments. Follow up the shipping schedules actual receive date vs planned ETA.• Assist the Purchasing Manager in planning and placing POs for packaging materials. Show less Main Duty: • Determine and establish quality standards for packaging materials and finished products for Production team to follow.• Writing standard operation procedures/instruction that are used in the Production area.• Responsible to check and ensure the quality of all purchased materials and finished goods. Recommend the reworking for the low quality products.• Responsible for the documentation of inspection and tests conducted on products.• Ensure the finished product meet company quality standards as well as local standards established by Authority.• Maintain the checklist of inspection processes and protocols used.• Identify the problems and issues regarding quality of the products and also has to make recommendation to the higher authorities. Show less

  • Production Controller

    Apr 2000 - Dec 2000

  • Assistant Quality Assurance Manager

    Aug 1998 - Mar 2000
• 

  Syngenta Vietnam

  Jan 2001 - Apr 2008

  Main Duty: take responsibility as a planning center to consolidate information flow, coordinate all functions from Customer Service, Logistics & Distribution, Procurement to Production to ensure smooth operations activities in order to deliver sales target and business growth.• Demand Management: working on sales strategy, market demand, channel stock, key assumptions to build demand planning based on Sales Forecast.• Supply Planning: Managing the production planning and material planning of 30 bulk formulations and about 80 finished goods to meet sales demand as agreed in S&OP meeting and minimize lost sales, ensure customer on-time deliveries. • Closely work with cross functions - Customer Service, Warehouse and Logistics to ensure smooth daily activities of delivery goods to the customers.• Demand Control: weekly meeting to review MTD sales against supply plan to ensure that the agreed customer orders will be delivered OTIF.• Optimize the inventory to fulfill the customer orders OTIF and align with inventory target• Coordinate with Logistics & Distribution department for (i) Warehouse capacity planning (ii) FIFO is followed strictly to avoid slow moving products (iii) Raise written-off request to clean up the warehouse when needed (iv) Monitoring the importation plan, assist on shipping documents to get materials without delay and less cost.• Coordinate with Procurement department for (i) Alternative source when required (ii) Agreed stock level at vendor site (iii) Newest artwork version applied & minimize the written-off • Assist Supply Chain Manager, proactively identify potential supply issues and work with key stakeholders to ensure that they are resolved.• Being a NPI coordinator in country, working with cross functions to make sure the new products will be launched as per agreed timeline• Being a secretary of Pre S&OP and S&OP meetings in country• Responsible for master data maintenance in country• Super-user of PP & MDM modules Show less Main Duty: Manage the production team in repacking of products for local supply to meet sales demand with cost effectiveness and continuous production performance improvement with no compromise on HSE & Quality as per company policy and guidelines. • Responsible for production planning of finished products to fulfill customer orders on time in full.• Planning the production capacity in short term and long term, suggest solutions if there is capacity constraints.• Planning the production resources (include recruitment) to ensure of qualified manpower is available for production section to manufacture product as per sale demand and forecast. • Managing the inventory align with inventory target.• Planning the packaging materials to make sure no supply interruption and warehouse capacity is not overload.• Delivering the plan production volume as per supply plan and sales forecast in an efficient way with productivity is improved and low lost rate, low cost.• To ensure company HSE policy and house-keeping standard are followed by the production team to ensure no lost time case reported.• Planning the machine/equipment preventive maintenance and calibration period to ensure that machine could be maintained and calibrated without production interruption. • Monitor and control the production budget to ensure that production expense is within / under budget, including the overtime cost.• Responsible to train all workers/operators on standard procedures to make sure all processes are followed.• Continuous production performance improvement in both production efficiency and cost efficiency. Show less

  • Planning Manager

    Apr 2004 - Apr 2008

  • Production Manager

    Jan 2001 - Mar 2004
• 

  Syngenta Asia Pacific Singapore

  May 2008 - Jul 2016

  Regional Planning Manager, APAC

  Main Duty: worked in a Hub, be a linker between global team, regional team and 13 country teams in APAC including Commercial, Supply Chain, Regulatory and Finance to ensure smooth operations activities support business growth.• Optimize the supply planning within APAC by working closely with Global AI planners and country planners to coorninate smooth supply among countries without lost sales and at best margin.• Supply planning of all materials supply out of Singapore strategic stocks and all AI and formulated bulk materials supplied to internal tollers operating on SG’s behalf.• Management of the Singapore inventory both in Singapore and held at internal toll site in SG’s behalf.• Working with the planners in 13 countries to control the inventory and slow/non moving stocks in the countries. Repatriate inventory if necessary.• Be a HelpDesk to support all cross functions for all matters related to operations supply chain, always looking for a solution for the issue raised.• Contribute to monthly ROP meeting with Global AI Planner and manufacturing site team to build an efficient production plan and supply plan for all APAC countries.• Organise monthly meeting with country planning team to review the KPIs, supply vs demand, slow/no moving inventory, and agree on solution to ensure smooth supply in the countries in-charge.• Contribute to the Asian Territory S&OP meeting and the Regional Herbicides Leadership Team meeting as the presentative of regional planning.• Developing people – directly involved in developing the planning capability of Singapore planners and country Planners (including best practice sharing across APAC).• Implement new business processes to underpin the planning of Hub trading and internal tolling operations with APAC.• Development of the planning community across the APAC region with regards to Process capability.• Ensuring, in conjunction with the SG Hub Management, the legal and fiscal compliance of the SG Hub trading activities. Show less

• 

  AkzoNobel Coatings Vietnam

  Aug 2016 - now

  Regional Customer Service & Demand Manager, South Asia

  Main Duty: As a member of the SMU Regional Management Team contributes to the SMU strategy execution plan and takes a lead in defining, and owning, the specific implications for the region.• Establishes and maintains forecast models for Sales regions and key account customers• Managing regional customer service team working with the highest standards of professionalism in business• Be the Integrated Business Planning Lead for South Asia. Develop and implement business processes to make sure efficient collaboration between Commercial and Supply Chain to run smooth business and support growth.• Be the facilitator of monthly Demand Review meeting and S&OP meeting for South Asia (Vietnam, Singapore, Indonesia).• Develop demand forecast (operational and financial forecast) at multiple levels of aggregation for multiple time horizon as part of IBP (Integrated Business Planning) process.• Challenges and assists sales counterpart to continuously improve forecast quality and pipeline management.• Coordinate and communicate customer action plans with and provide input to the Operations organization in developing inventory strategies on existing items, new products and products phased-out.• Provide initial and follow-up training for all direct reports.• Customer Service: organizes, coordinates and monitors customer order processing and product distribution (including, adherence to adequate standard operating procedures).• Develops and implements improved implement in customer service procedures.• Support Commercial in quotation, cost and margin analysis. Show less

• 

  AkzoNobel

  Apr 2018 - now

  Integrated Supply Chain Hub Manager, Indochina

  • Overseeing a team to ensure stock levels are adequately managed to meet required service levels for all Business Units (BU) serviced out of manufacturing sites and delivered to customers.• Handle complex business environment of >10,000 SKUs of Finished Goods (FG) and >3,000 in raw materials spanning across different Business Units and geographical locations• Liaison with Country Sales & Marketing leaders and align on functional & business priorities, represent Integrated Supply Chain (ISC) in key Integrated Business Planning (IBP) forums• Lead the daily/weekly tier level service review processes to review service metrics like OTIF (on time in full), OOS (out of stock), and interface with customer operations, materials planning and deployment teams to mitigate potential short-term risks to performance• Ensure that optimum inventory level of Raw Materials (RM) and FGs in each plant/DC are maintained to meet or exceed customer order fill rates• Actively participate in the coordination of cross-functional activities to ensure that supply of RMs and FGs in each location are sufficient basis the demand forecast• Lead Demand Control process with Customer Demand team and make sure plans made are realistic, achievable and adequately communicated• Own the 36 weeks Rough Cut Capacity Planning analysis and recommendations for capacity / capability additions as part of Gap closing actions to ensure a responsive supply chain to satisfy business growth• Engagement with Commercial team to communicate supply plans/priorities, liaison with Manufacturing, Procurement, Logistics and Finance teams across all levels and drive the company strategy to deliver• Drive governance mechanism to reduce SLOBs Slow Moving & Obsolete and thereby help business with healthy inventory• Ensure SOP available for smooth Inbound and Outbound logistics execution to support the master plan Show less