Shivam Kumar

Experience

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  GAIL (India) Limited

  May 2015 - Jul 2015

  Summer Trainee
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  Linux World, Jaipur

  Aug 2015 - Sept 2015

  Summer Internship
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  Qriyo

  Jul 2016 - Jun 2017

  Qriyo Guru
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  ACSG Corp

  Jul 2017 - Nov 2019

  Project Manager

  - Coordinated with different departments and acted as the customers point of contact to ensure all queries, problems or issues are dealt with appropriately.-Addressed problems with accounting, billing and service delivery to maintain and enhance clientsatisfaction.-Collaborated with IT management, the Legal Department, Safety & security and Law EnforcementAgencies to manage security vulnerabilities.- Coordinated response to information security incidents and executed IT security projects.- Identified business opportunities & prepared new proposals.- Single point of contact for the clients whose project the team is working on and helped the team tounderstand client’s requirement, building data models and architecture of the projects.- Listened attentively to client's feedback and worked with product development team to introduce newservices.-Built and strengthened long-lasting client relationships based on customer-centric terms. Show less

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  Innefu Labs Pvt. Ltd.

  Nov 2021 - Jul 2023

  Associate Project Manager

  • Managing multiple B2G and B2B ICT (Information and Communications Technology) projects.• Executing projects independently, complying with client specifications on requirements and ensuring client satisfaction.• Building client engagement through meetings, emails/calls, regular project updates, ensuring successful client relationships.• Continuously monitor project elements, anticipating/identifying potential problems, responding promptly to unanticipated/urgent issues and managing to resolution; escalating as appropriate.• Ensuring Project budget and feasibility management, compliance, and information privacy.• Facilitating necessary information exchange amongst clients, internal teams, and partners.• Managing team of Business Analyst for report generation and success case studies. Show less

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  RestoLabs

  Aug 2023 - May 2024

  Project Manager

  --Develop a comprehensive project plan, outlining tasks, timelines, milestones, and resource requirements.--Ensure clear communication and alignment of project goals.--Assemble and lead a cross-functional project team.--Delegate tasks and responsibilities based on team members' strengths and expertise.--Establish monitoring mechanisms to track project progress against milestones and key performance indicators.--Generate regular reports for senior management and government officials.--Provide ongoing support to users, addressing issues and facilitating a smooth user experience.--Identify areas for improvement and implement changes as necessary. Show less

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  Capgemini

  Jun 2024 - now

  Service Level Manager

  Service Level Management ProcessSLM Process Owner is the individual accountable for the overall process operation and performance. The accountability aims to emphasize that the SLM Process Owner ensures that the entire SLM process is followed.SLM Manager is accountable for the overall process operation and performance as per the defined and agreed Sl processes.Accountable for approving the design, update of the process/procedures and SLA/KPI's aligned with contractual obligations.Accountable for monitoring and reporting of process performance metrics and Key Performance Indicators (KPIs)Identifies and reviews opportunities for process improvements and provides approval for process enhancements.Ensures timely communication to senior leadership and the business stakeholders.Ensure quality reports are produced, distributed, and utilized. Ensure that the defined process is followed by all stakeholders including Suppliers, and vendor representatives. Show less