Brian Stoll

Experience

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  MRD Automotive

  Oct 1999 - Oct 2008

  MRD Automotive President and Owner

  Opened MRD Automotive when I was 19. We sold, installed, and fabricated automobile performance parts and upgrades. We specialized in engine management systems, dyno tuning, custom forced induction setups, chassis and rollcage fabrication, and engine building.

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  Firestone Complete Auto Care

  Nov 2009 - Mar 2014

  Firestone Store Manager

  Responsible for every aspect of the store operation, which includes: selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.• Drive store Sales & promotions• Build Customer Satisfaction & Loyalty• Creating Results for Teammates, Customers and the Company• Understand alternative tire sourcing and competitors• Payroll, budgets and store goals• Responsible for record keeping and relevant financial information• Manage, schedule and assign staff according to their skill level• Attend paid training to stay up-to-date with new developments in the automotive service industry• Follow up with customers to obtain feedback and ensure they are satisfied with received Show less

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  Tidewater Tech-Trades

  Mar 2014 - Apr 2017

  Automotive Program Coordinator (Department Head)

  • Facilitate changes and adjustment in Vocational Education curriculum that improves the meeting of student needs. • Design and implement curriculum while meeting NATEF and SCHEV standards.• Prepare and implement a vision for the automotive program including goals and objectives that align with the long term and short-term company expectations• Manage staff involvement in the development of the vision, goals and objectives• Continuously evaluate the effectiveness of on-going programs and encourage the involvement of students and staff to achieve the established goals of providing the opportunity for people to prepare for and accept gainful employment. • Build, train, and manage the automotive instructor team while making sure they meet all NATEF and SCHEV standards. Show less

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  ALLDATA

  Apr 2017 - now

  • Lead diagnostic discussion and act as lead diagnostician, offering advice to reports in a total of 3 locations across the country• Ensure resources are properly allocated to maximize efficiency and customer satisfaction.• Use MySQL, SQL, Power Query, Power BI, and other database tools to develop queries, analyze big data, and create reporting and dashboards pertaining to team efficiency and success.• Hire, train, coach, and lead call center representatives as they provide support for customers.• Answer representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives• Lead team meetings and stand-ups. Be inquisitive to better understand the issues representatives are dealing with. Use this knowledge to educate and coach workers regarding processes and practices.• Assist leadership team in identifying trends and establishing team goals.• Ensure staff members are achieving desired service levels and taking corrective action, as needed.• Collaborate with other departments to enhance sales process, train best practices, and provide marketing material.• Take on various tasks or projects to support employees, leadership, and business operations.• Provide IT and facility support for remote office. Show less

  • Senior Manager

    Aug 2023 - now

  • Team Lead Supervisor/ ALLDATA Tech Assist

    Apr 2017 - Aug 2023