
Krystal McNaughton
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About me
Part-Time Scotiabank Customer Service Representative | Full-Time Trent University Student, Bachelors of Business Administration Specializing in Human Resource Management
Education

Durham College
2021 - 2023Diploma of Education Human Resources Management and Services 4.56/52 Year Human Resources Business Administration Diploma

George Brown College
2015 - 2017Certificate Make-Up Artist/Specialist
Trent University
2023 - 2024Bachelor of Business Administration - BBA Human Resources Management/Personnel Administration, General
Experience

Christian Dior Couture
Oct 2013 - Nov 2018Demonstrator- Effectively educated customers on Christian Dior products- Supported various stores such as Shoppers Drug Mart, Holt Renfrew, Nordstrom and The Bay- Exceeded a target of $200/h in sales

Shoppers Drug Mart
Oct 2013 - Jan 2017Beauty Boutique Expert- Educated customers on products that fit their cosmetics needs and concerns- Contacted clients to ensure they are satisfied with their purchased product- Ensuring sales and targets are achieved

232 Productions
Jun 2017 - Aug 2019Festival Bartender- Smart Serve Certified- Festivals worked: Boots&Hearts, The Rolling Stones, City&Colour, Veld, Wayhome, NXNE, and more.

Bell Media
Aug 2017 - Jan 2021Makeup Artist- Manage timeliness of makeup applications whilst maintaining proper hygienic routines- Effectively communicate with on-air talent to create a makeup style that is congruent with the individual and the theme of the production

Canadian Beauty College
Oct 2018 - Jan 2022Instructor- Organize, problem solve, and create activities for course content- Advise and guide students on how to consult clients, maintain relationships, as well as meet expectations and needs in the workplace

Whitby Subaru
Feb 2020 - Jan 2022- Prepare negotiating offers- Review and screen sales contracts- Prepare relevant material for vehicle sale- Prepare written offer of vehicle sale to buyer- Verifying and authenticating client identity, while exercising discretion in a confidential manner- Work collaboratively with the managers - Schedule meetings, prepare agendas, record meeting minutes- Register, compile and distribute documents- Maintain files, documents and reports- Process financial transactions; deposits, withdrawals and bill payments- Provide general office support, maintain office and filing systems, order office supplies
Car Sales Specialist
Nov 2021 - Jan 2022Receptionist
Feb 2020 - Dec 2021

Town of Whitby
Dec 2021 - Oct 2023Receptionist / Cashier- Review customer profiles, ensure documented information is correct- Exercise initiative and be accurate and detail oriented- Process financial transactions dealing with Point of Sale, cash and cheques- The first point of contact for telephone calls and in-person enquires- Apply knowledge of relevant policies and procedures- Work quickly and competently with frequent interruptions

JW Marriott The Rosseau Muskoka
Jan 2023 - Dec 2023Human Resources Coordinator- Implementing a digitalized HRIS system from paper files to ensure the success of productivity within the workforce- Training co-workers and leaders on how to use applications such as Microsoft Teams, SharePoint, Approvals and DocuSign to ensure the understanding of the new procedures while being patient, friendly, and encouraging open communication. - Creating new hire packages through DocuSign, while inserting validations, data labels, and conditional rules in the DocuSign contracts, to ensure the applicant can complete the package with ease and efficiency.- Re-organize a cumbersome Excel workbooks that are critical to the company's hiring system. The workbook is now candid and clear-cut, and includes formulas that keep the company on track for new hires.- Create work-flow charts with instructions, as well as record how-to videos that employees can refer to when looking for further information on how to use a program that was implemented- Keep track of employees with work and study permits, to ensure paperwork is up to date for successful future audits- Create employment, proof of residence, NOC code letters, and promotion letters- Communicate with colleges and universities regarding co-op students work term paperwork.- Implement, collect, and communicate accurate data regarding government funded programs, while working with head office during audits. Show less

Scotiabank
Oct 2023 - nowCustomer Service Representative
Licenses & Certifications
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Ontario Vehicle Sales Regulator (OMVIC) Certificate
Ontario Motor Vehicle Industry Council (OMVIC)Aug 2020
Office2019: Microsoft Office Specialist: PowerPoint Associate
MicrosoftApr 2022
Office2019: Microsoft Office Specialist: Word Associate
MicrosoftMar 2022
Office2019: Microsoft Office Specialist: Excel Associate
MicrosoftAug 2022
Eyelash Extension Technician Certificate
Canadian Beauty CollegeAug 2019
Eyelash Lift and Tint Technician
Canadian Beauty CollegeAug 2019
Art Studies Certificate of Endorsement
Pineridge Secondary SchoolJul 2013
Eyebrow Lamination
Telma Brow BarFeb 2020
Comprehensive Makeup Artist
George Brown College Continuing EducationJul 2016
Beauty and Editorial Makeup Artist
George Brown College Continuing EducationJul 2016
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