Syed Shah

Experience

• 

  Citibank N.A

  Dec 1997 - Sept 2006

  Supervisor Citibank N.A Credit Card Collection

  • Citibank N.A Islamabad (Dec 1997 to Sep 2006)• Served in Citibank N.A. Islamabad branch in Credit Card Collection department as a Supervisor for 9 years and as Nexus Resources Assistant assigned to Citigroup in Global Consumer Banking (GCB) Credit Cards product. One of the leading banks of Pakistan, pioneering in 24 hours non-stop banking services.• Designation / Position / Accomplishments Supervisor Credit Card Collection• Manage the Collection Officers Team.• Audit & Controls.• Liaison/Co-ordinate with other units to inoculate a service culture within the bank.• Plan, execute and report different MIS’s and prepare evaluation reports.• Prepare and evaluate the incentive plan of collection officers.• Manage the productivity of collection officers, day monitoring calls-feedback / monthly logging / Departmental Control Functional Checklist (DCFC) etc.• Handling Compliance Issues.• Handling IMPR Issues.• Handling Inbound Calls.• Handling MIS’s of customer daily cheques forward to operation department.• Cash Handling.• Process Improvement.• Customer Focus and Quality Improvement.• Maintaining a high level of courtesy and accuracy.• Thinks creatively and encourages others to continuously improve.• Challenges the status quo and traditional thinking.• Develops innovative solutions that enhance our products, services and processes.• Works effectively in the face of ambiguity; adapts to and drives positive change.Professional Training Courses:• Product Knowledge• Success Basics• Communication Skills, Vis-a-vis Banking• Confidence Builder• Cash Process, MIS Reports and System CACS• Collection officer’s analysis report• Departmental Control Functional Checklist (DCFC)• Time Management• Core compliance issue/Money laundering• Effective Communication Skills• CACS 8.0• Module I, II & III• Basic Methods & Processes of Credit Card Collection Officer (Self-made) Show less

• 

  Askari Bank

  Oct 2006 - Jul 2007

  Personal Loan Officer Collection Employee#BO/C-034

  • Askari Commercial Bank Limited, Peshawar Road Branch Rawalpindi (Oct 2006 to July 2007)• Personal Loan Collection Officer in ACBL Peshawar Road Branch Rawalpindi.Performed both duties TC & FC in Front End, & in 30 DPD Mid Range.Credit Verification duties also be performed successfully. These duties be essential to legitimate mitigate the risk factor in Collection department. Applicants Proper physical house/office address & welth background be checked before credit the loan sention properly satisfactory/non satisfactory by Collection department. Performed these duties in Auto Finance & in Personal loan assets Askari products by the direct approval of Askari bank president.email address: munir.ali@askaribank.com.pk Show less

• 

  Citibank N.A

  Jul 2007 - Jun 2019

  In corporate banking various multi tasks to be assigned time to time & successfully be performmed.Mobile transational services Performed:• Cash services (Salary) excellence provider to the corporate companies affiliated with Citibank N.A such as US Embassy cash counter (FMU), Asian Development Bank, World Bank, Nokia Siemens, Kuwait Air Way’s & Saudi Airline.Performed duty on corporate cash counter senior citizen.Attend several share holders AGM's according to the proxy agenda by the approval of director coporate head.Citi cases of Summon be attend in Pakistan bar Courts Rwp & Isb.on behalf of Citibank.Performed ICU Audit duties in operation department & verify paylink chq's inward & outward with #series bar sheet maintenance record & Corporate Cash vault & teller boxes surprise audit & monthly qaterly audit review according with designated staff & review their designated memos & with cash trigger limits.In Sep 2016 to Nov 2018 Duties performed with Citibank one connect E-Electronic Banking Citidirect service & E-Product service team management.Nov 2018 to Jun 2019 Duties performed in Operation department with NIFT clearing inward, outward & special & sameday clearing, return chq's memo & return chq's queries & their record maintenance for audit perpose.Always adopted clean desk policy in the whole tenure, expense control & adopted risk management to mitigate the risk factor with strong compliance to safe bank assets & products of Citibank. Show less GCB Designated Custodianship Assigned Duties Cash Ops:All Islamabad inward & outward ATM's custodian.ATM capture card & cash trigger limit custodian.ATM CM presenter error shortage & overage as well as ATM customer deposit chq's custodian.MPP MIFT FT form sign verification & transaction limit custodian.Branch vault head teller trigger limit cutodian.Counter Chq's for encashment SV custodian.Traveler chq's encashment on sunone22 slip verification custodian.MC / DD Bar sheet review custodian.Credit card encashment on poss machine custodian.Branch vault Internal alarm & phonix remote alarm custodian.SBP Citi cash withdrawal custodian.SBP Citi statement check on daily basis.For AML compliance perpose all customer KYC & transations be check through ness system.Maintain cash shipment Inward & outward record.Internal Control verification performed, before received or handed over cash shipment verify the seal # with receipt & check phonix security officers batch # & name compile with phonix latest record emplyee list.For SBP record maintain cash vault MIS on daily basis.Before EOD check all GL & sundries A/c's on daily basis.For internal record EOD Report printing check on daily basis.All these duties be fullfill succesfully in the GCB tenure. Show less

  • AUTHORISED SIGNER CMGCC Department

    Jan 2012 - Jun 2019

  • Senior Administrative Assistant

    Nov 2007 - Jan 2012

  • Sr. Admin Assistant Cash Operation

    Jul 2007 - Nov 2007
• 

  Makkah Steel Corporation.

  Aug 2021 - now

  Account Executive