Vishwas BN

Experience

• 

  Hewlett Packard Enterprise

  Jul 2014 - Dec 2017

  Senior Sales Associate

  • Creating Portals as per Customer requirements and specifications for required products.• Responding to incidents and providing updates in a timely manner. Escalate whenever necessary.• Maintain product availability and meet service level targets as per Service Level Agreements (SLA).• Clarifying front office ‘s queries and explaining about process.• Integrate data into Salesforce applications.• Planned testing strategy, created, and signed off test-script, executed User Acceptance Test• Created and deployed several reports for different user profiles-based on requirement.• Experience in having regular Interactions with clients/stakeholders to understand the business requirements and provide data-based insights to management.Additional Responsibilities:• Analyzing issues received as part of production support cases and providing a resolution to business users within the defined SLA.• Handling all the escalations which relates to portal, catalogue or SFDC and giving resolution.• Providing some of the process improvement idea for the team – Helping Peers through Sharing best practice and improve in quality and SLA.• Participating in testing for new tool/enhancement of existing tool to identify Bugs & report them.• Assigning work to the supporting people and providing reports on completion • Annual Sports day participation & amp; part of organization comity. Show less

• 

  Amazon

  Dec 2017 - now

  • As a process SME in the Dangerous Goods wing of Compliance Operations, I dealt with ticket Management & Supplier follow up related queries & escalations.• Establish, reporting and monitor performance and utilization of team members. Provide and share key learnings and best practices to peers.• Analyze and gather data for measuring trends and identifying areas where improvements to the fulfillment process could be made. Collaborate with cross functional teams in driving process improvement ideas.• Currently leading the nesting team for new hire onboarding, training and OJT Worldwide proof of concept for SOP maintenance.Work Distribution People Management Training & DevelopmentCustomer Focus Project Management• Work with seller support team to create FAQ documents and training materials for dangerous goods and provide quicker resolution for sellers.• As a process expert currently driving initiatives to reduce our errors and improve overall quality.• Implementing of critical errors identification tool avoid human errors and escalations and to provide first time right resolution. Show less

  • Senior Process Associate

    Dec 2017 - now

  • Product compliance senior associate

    Dec 2017 - now