Robert Smith

Experience

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  Kembla Coal and Coke

  Apr 1977 - Mar 1993

  In this role I effectively managed operation, facilities, data and communications networks, desktop and server environments of KCC’s ICT infrastructure as well as the “technical” (Engineering related) software applications. I also continued to provide an internal consultancy service to users, such as Engineers, Surveyors and Geologists that I had initiated in my previous roles.This role held accountability for the management, support and enhancement of the items listed below : • Voice and data communications networks• Operations, Hardware and system software maintenance of Digital VAXes • VAX system and utility software• Security of network and computer data access• Environment for Vax Cluster (computer room, air conditioning, fire protection, physical security, power)• IBM compatible and Macintosh personal computers, network and server• "Technical" software (such as Engineering, Geology, Survey, Coal preparation, Drafting)• Workstation evaluation and support. This was aimed at assisting mine users, primarily survey, geology and Engineering to identify, test and select a suitable software suite and Unix workstation platform for use in these mining functions.The responsibility for the above items included investigation, evaluation & recommendations for purchase and acquisition of new hardware, software or procedures, as appropriate, as well as implementation and support of most of these items and the supplier negotiations required to achieve these goals. Show less While in this position I provided technical services in the following areas :• Analysis/Programming using :Hardware : Vax, Burroughs’ B2930 ,B3731 ,B80, HP9830Software : Fortran, Cobol, Basic, RatforSystems : Process Monitoring, various batch programs for commercial systems and various "technical software" systems• Test, evaluation, acquisition, commissioning and support of early personal computers for business planning and graphics use• User support and maintenance of Financial Planning Simulation package (FORTRAN IV on Burroughs' B3731, B2930 computers)• Managed and carried out testing and commissioning of a computer assisted weighbridge using Burroughs' B80 minicomputer and HP 9830 desktop computer and interfaces Show less

  • Senior Consultant - Information Technology

    Dec 1991 - Mar 1993

  • Superintendent, In-House Systems

    Jan 1989 - Nov 1991

  • Superintendent, Systems Software and Technical Systems

    Jul 1988 - Dec 1988

  • Superintendent, Systems Software

    Sept 1987 - Jun 1988

  • Systems Software Specialist

    Sept 1985 - Aug 1987

  • Analyst Programmer

    Apr 1979 - Aug 1985

  • Computer Operator

    Apr 1977 - Mar 1979
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  BHP Information Technology

  Apr 1993 - Jan 1996

  In this role I represented BHP IT on the customer site during a protracted dispute between the customer and BHP IT over project delivery issues. Despite this, I was able to stabilise the relationship with the customer then build and maintain good working relationships with the customer manager and staff. A major part of the role was to provide service management and technical expertise in addressing System Integration, commissioning and operational problems with :• PCs running Windows95,• Integration of hardware and software system components (including Radio Frequency network, several operating systems and multiple hardware vendors)• PABX ,including Automatic Call Distribution , MIS monitor system (SCO Unix) and Computer Integrated Telephony server (SCO Unix)• PC network (Windows 95) with Windows NT file server and Windows95 Fax Server• Interactive Voice Response phone system front end with Voice Mail and Recorded Voice Announcements (Using OS/2 operating system)• Call Enquiry System for logging details of customer enquiries (Microsoft Access)• Mailout system with a SCO Unix server, Radio Frequency hand held bar code scanners, bench top scanners and operator PCsI started the process of moving systems at the site to standard support processes, developing support agreements with suppliers and documenting the site situation. In addition I prepared proposals from BHP IT to the customer for additional services or enhancements to operational services to be provided by various BHP IT departments.Following resignation of a key technical resource I also provided technical assistance with commissioning/implementation/integration of systems at the site, until alternatives could be put in place. Likewise, I assisted with technical support of operational site systems until appropriate support processes could be negotiated with the customer and implemented. Show less

  • Customer Service Coordinator

    Jan 1995 - Jan 1996

  • Service Request Coordinator

    May 1995 - Nov 1995

  • Systems Technologist

    Apr 1993 - Nov 1995
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  BHP Collieries Division (on secondment from BHP IT)

  Jan 1996 - Jan 1997

  IS Transition Manager

  I was seconded from BHP IT to BHP Collieries to participate in the review of the possible acquisition of a Coal Mine and, following approval to proceed, I managed the successful assimilation of IS for the mine to BHP. This included New Desktop (PC from Mac) and servers, Midrange Platforms (Unix from Vax/VMS), New Business Systems and data migration, Network upgrades and new procedures and processes. I closed out the secondment by preparing an IS strategy for the mine.The project also included identification, acquisition and retention of historical business data. To facilitate this and provide an increased window of time for migrating other systems I negotiated with the mine vendor, BHP IT and others for access to the pre-existing systems for an extended period of time. Show less

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  BHP Information Technology

  Jan 1997 - Jan 2000

  Managed Document Management Systems Projects. Managed small team developing and Supporting Geospatial Information Systems and reviewed BHP IT capability in GIS and strategies.I took over management of several Document Management system projects following the unanticipated loss of the Project Manager. One major one, in particular, was in difficulties following the loss of the key technical resources and consequently ran significantly over budget in both time and cost. I managed the project to completion, repaired the relationship that had deteriorated and was able to negotiate a better than expected financial outcome as a result. Show less

  • Team Leader - Document Management Systems

    Jan 1999 - Jan 2000

  • Bid Manager

    Jan 1998 - Jan 1999

  • Information Management Consultant

    Jan 1998 - Jan 1999

  • Project Manager

    Jan 1997 - Jan 1998
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  BHP Information Technology

  Feb 2000 - May 2000

  EBusiness Consultant
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  CSC

  Jun 2000 - May 2011

  Led teams of Unix and VMS System Administrators (initially 12 Unix in Wollongong, ultimately 8 Unix, 2 VMS Wollongong , 9 Unix in 3 locations in India)Maintained Support Service Levels for 4 major corporate customers and 3 smaller ones.Teams consistently met or exceeded support Service Levels for customersServer fleet increased in complexity from approx 100 standalone servers, mainly local, to >380 operating system instances on >180 hardware hosts located locally and in remote data centres in Melbourne, Sydney, Chicago, San Diego. Team delivered Unix infrastructure components of several large infrastructure upgrades to Global SAP implementations for major mining companies.Continually improved service delivery processes to deliver more reliable services with less resources. Assimilated off shore staff into team and developed a work division between locations to effectively use the Indian resources.Guided teams in compliance with processes as more rigorous procedures were implemented for Incident, Change, Problem and Request Management Managed adoption of ITIL-aligned processes and support tools, such as REMEDY Show less

  • Midrange Delivery Lead

    Sept 2002 - May 2011

  • Project/New Business/Queue Manager

    Apr 2001 - Aug 2002

  • Consultant

    Nov 2000 - May 2001

  • Bid Manager/Project coordinator

    Jun 2000 - Dec 2000
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  Fujitsu Australia Limited

  Jul 2012 - Mar 2019

  This role included governance activities as well as Leadership of teams of AIX and AS400 engineers from early 2014 until I left the role.Governance:- Management and ongoing development of governance processes and tools nationally - Midrange, database and middleware competency areas- Stakeholder liaison to ensure timely provision of governance data - Quality checks to ensure accuracy and completeness. - Service delivery elements such as service volumes, breakdown by operating system, hardware, database and application type, personnel headcount, locations and organisation structure.- A strong focus on implementing improvements to reduce errors, minimise data entry effort and improve the robustness of tools in use for reporting.Starting in January 2014 I was engaged to manage the collation and presentation of test results for the first two phases of a national customer transition to a newly rolled-out Cloud-Based service model. - Drove the process to document and address issues arising from testing - Coordinate customer signoff. - Included Quality Control to ensure version control, consistency of format and completeness of the documents being presented. - Resulted in the successful acceptance of the services into production by the customer. Show less

  • Service Operations Manager

    Aug 2015 - Mar 2019

  • Senior Systems Engineer - Governance

    May 2013 - Jul 2015

  • Midrange Support Team Leader

    Dec 2012 - Apr 2013

  • Midrange Support Team Leader

    Jul 2012 - Nov 2012
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  Looking for the next Challenge

  Mar 2019 - Mar 2020

  Available immediately
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  Department of Defence

  Mar 2020 - now

  ICT Service Manag