Mashaun Martin

Experience

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  82nd Airborne Division, U.S. Army

  Sept 2008 - May 2011

  Acted as Liason between senior leadership and Information Technology sectionProvided 24-hr support to Senior leaders with all aspects of communications equipment Managed and maintained several thousands of dollars' worth of IT assets and resourcesWorked under austere conditions with minimal oversight to accomplish both short and long term goalsTrained senior leaders in the use of existing and new equipment to more effectively utilize technologyProvided continuity of services to senior leaders through training and transferring necessary equipment to my replacement Show less Managed network for over 500 users across a Wide Area NetworkSupported the implementation of a Domain wide system migrationSupported the expansion of Secure network Infrastructure to provide access to hundreds of additional usersManaged the training and work performance of several subordinates new to the organizationPerformed emergency support to system critical servicesOversaw the upgrade of several Information Systems providing extended life cycle and additional capabilitiesCreated network diagram to assist in creation of a tenet security planProvided Help Desk support for Windows XP/Vista as well as Microsoft Office 2003/2007Provided network troubleshooting support for end user's workstationsUpdated end user's permissions and Workstation accounts via Active DirectorySetup and maintained VOIP phones on both secret and non-secret networks Show less

  • Information Management Officer - Division Command Group

    Jun 2010 - May 2011

  • Information Technology Specialist - G6 Division Staff

    May 2009 - Jun 2010

  • Mobile Communication Operator - Division Special Troops Battalion

    Sept 2008 - May 2009
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  Dell Technologies

  Sept 2012 - Jan 2013

  Help Desk Support Specialist

  Assist user migrations to Windows 7Provide network troubleshooting support for end user's workstationsProvide remote desktop support via DameWare, WebEx, and Microsoft LyncAssist end user's with Blackberry activation and email synchronizationProvide support for Boeing proprietary applications as well as Microsoft Office 2003/2007/2010Assist end users with Windows/Unix/Peoplesoft/Mainframe account management

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  Broadcast Music, Inc. (BMI)

  Jan 2013 - Jul 2015

  Monitor the SCCM client health for all Windows clients in an enterprise and repair when necessaryMonitor the health/availability of virtual workstations and repair when necessaryMonitor the status of all software deploymentsMonitor the patch compliance levels of all Windows clientsAssist with Operating System Deployments (OSD)Assist with application/package testingMonitor incident queue and assist with problem resolutionReview standing packages/applications/deployments and retire/remove when necessaryPerform regular review/cleanup of existing package source sharesWork with team members to document system management processes and proceduresMaintain/update existing documentation as needed Show less Provide support for Windows XP/7/8 as well as Microsoft Office 2003/2007/2010/2013Provide support for BMI proprietary applicationsProvide network troubleshooting for end user's workstationsProvide remote assistance and remote desktop via System Center Configuration Manager (SCCM) as well as working directly in person with usersDeploy updates and software installations via System Center Configuration Manager (SCCM)Provide mobile support for Blackberry, iPhone, iPad, and Android devicesImage specific model laptops, desktops, and tablets for end usersAct as a Liaison between the PC Lab and Configuration Management teams to keep BMI's build image healthy and up to date Testing the implementation of Dell Data Protection Encryption into the BMI environment Show less Provide Help Desk support for Windows XP/7/8 as well as Microsoft Office 2003/2007/2010/2013Provide Help Desk support for Macintosh laptopsProvide support for BMI proprietary applicationsUpdate and maintain end user's permissions and workstation accounts via Active DirectoryProvide network troubleshooting for end user's workstationsProvide remote assistance and remote desktop via System Center Configuration Manager (SCCM)Deploy updates and installations via System Center Configuration Manager (SCCM)Set up existing Virtual Desktops with proper software applications for end usersProvide mobile support for Blackberry, iPhone, iPad, and Android Devices Show less

  • Jr. Systems Administrator - Configuration Management

    Sept 2014 - Jul 2015

  • PC Lab Technician

    Jan 2014 - Sept 2014

  • Help Desk Analyst

    Jan 2013 - Jan 2014
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  J. Alexander's Restaurants

  Apr 2016 - Aug 2017

  Bartender/Server

  Efficiently setup and maintained restaurant and barOpened/closed bar and restaurantMaintained appropriate stock levels of garnishes, mixes, and supplies to minimize wasteFostered repeat guests by consistently providing quick, well-timed, and professional serviceProvided guests with information about portion sizes and ingredientsListened to guests' preferences to make appropriate suggestionsRecommended wines that compliment specific entreesCorrectly prepared bills and tracked tipsAccurately made change and completed debit/credit card transactionsOperated cash register and accurately completed end of shift cash outs Show less

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  Broadcast Music, Inc. (BMI)

  Sept 2017 - Jul 2021

  Desktop Support Engineer (Service Desk Technician) II/III

  Provided Level 2 & 3 support for 1,000+ users, overseeing OS deployments and security patching. Led mobile security enhancements by migrating devices to Microsoft Intune. Supported executive IT operations and coordinated network server installations across multiple locations.

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  Mushu

  Jan 2020 - now

  Music Producer/Artist
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  The Electric Jane

  May 2022 - Jan 2023

  Artist Liaison/Production

  • Responsible for providing exceptional hospitality to Artists, Band Members, and Talent • Efficiently setup and maintain Green Room for the hired talent and their entourage• Ensure talent adheres to planned showtimes/setlists• Provide nourishment for artists and their entourage • Keep a close relationship between artists and staff • Develop new artist relationships• Support represented talent daily• Assist with technical (stage) setup for live performances• Provide backstage security • Maintain show/stage equipment• Provide lighting operation during live performances• Maintain sound/fader levels during live performances Show less

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  Haehl Family Financial

  Feb 2023 - Jul 2023

  Insurance Broker
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  Symmetry Financial Group

  Feb 2023 - Jul 2023

  Insurance Broker
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  Colburn Financial

  Feb 2023 - Jul 2023

  Insurance Broker
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  USHEALTH Advisors

  Jul 2023 - Jul 2024

  Independent Insurance Agent
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  Best Brands Inc.

  Dec 2023 - now

  IT Specialist

  Led incident response efforts, strengthening security with Blumira for log aggregation and SentinelOne for endpoint protection. Administer Mimecast, Meraki, Google Workspace, and Microsoft 365 to enhance email security and access control. Oversee IAM processes, IT projects, and infrastructure improvements while evaluating security risks. Participate in Change Control Board activities. Manage daily IT operations, ensuring system functionality and compliance.