Ryan Gates

Experience

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  Entech Computer Services

  Mar 2007 - Jan 2008

  Shop Tech

   Corporate Onsite Designed Networks for Business Clients Implemented Networking Solutions Managed Clients: Data Servers, Exchange Servers, Terminal Servers Corporate Website Design

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  Computer Specialist of America

  Jan 2008 - Jun 2008

  IT Business Specialist

   Corporate Onsite Designed Networks for Business Clients Implemented Networking Solutions Managed Clients: Data Servers, Exchange Servers, Terminal Servers Corporate Website Design

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  Chico's FAS Inc.

  Oct 2009 - Apr 2013

  Technology Technician Tier 2

   Helpdesk for internal user support 1st level troubleshooting for server issues. Monitored the network infrastructure with MOM 2005, SCOM 2007, IPMontior & SAP. Fixing hardware, OS & Application Issues for the store registers. Troubleshoot Data/telecom Issues in the stores remotely. Supported the maintenance and upkeep of the data center.

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  Florida Cancer Specialists

  Apr 2013 - Sept 2015

  Technical Systems Analyst II

  • Provide Level 2 Technical Support for end users• Managed Active Directory, DHCP, Exchange 2010/2013 & SharePoint 2013• Managed RightFax Digital Faxing system• Managed Worldox document management solution• Implemented System Center Configuration Manager 2012• Assist Senior Architect in Infrastructure Projects• Provide roll-out support for Acquisitions and mergers• Deployed, Supported, Managed & Maintained Microsoft Lync 2013• Create and maintain IT Service Desk policies, procedures and incident management flows• Created and maintained knowledge base articles for the Tier 1 team.• Manage and control Severity 1 and Severity 2 incidents. Show less

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  Primary Care Physicians LLC

  Sept 2015 - Feb 2016

  Infrastructure Engineer

  At PPC I work as a Systems Engineer where I Design, Implement, Manage, and maintain the following systems:- Microsoft Active Directory, DNS and DHCP- Microsoft Exchange 2013- Microsoft Lync 2013- Microsoft SharePoint 2013- Barracuda Web Filter, Spam Filter and Application LB- Microsoft Remote Desktop Services 2012 R2- Print Server on Windows Server 2012 R2- VMWare Virtualization Environment 5.5- Physical Server Infrastructure- EMC VNX2 Storage System

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  Next Level Church

  Feb 2016 - Nov 2020

  Director of Information Technology

  As the IT Director at Next Level Church I oversee the infrastructure systems, web systems, and client devices across all locations with an amazing team of IT analysis who serve every week to support the growing needs of the church. In my role I control multiple areas of NLC IT including but not limited to the Operations and Project budgets, technology innovation, design, implementation, front line support and security of NLC IT. I also oversee our security technology systems such as door access, hvac burglar alarm, fire alarm and security cameras using Genetec. Show less

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  NewSpring Church

  Nov 2020 - Apr 2022

  Infrastructure Solutions Architect

  - Develop technology solutions to propel the mission of NewSpring Church- Curating a complete understanding of project scope and specifications in order to deliver a complete and user focused product. - Manage and maintain critical data center infrastructure such as servers, storage, cooling and power across multiple locations.- Building and maintaining Security & Safety technologies such as access control, surveillance cameras, physical threat detection and management, fire alarm and burglar alarm systems.- Being a Tier 3 escalation point for the Technology Team. - Creating excellent documentation for Technology systems and projects. - Demolish knowledge silos and ensuring teammates know how to execute mission critical job functions. - Routinely evaluating deployed solutions versus market trends to seek the best product or process for NewSpring’s mission. Show less

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  Ad Hoc LLC

  Apr 2022 - Aug 2024

  Senior IT Systems Engineer

  Translate technology and compliance requirements into tasks and projects. Develops plans and roadmaps to support development and/or project completion.Demonstrates and utilizes an understanding of how changes will impact corporate security, privacy, as well as corporate culture to enable positive IT results.Creates and implements processes and technologies that support the Technology posture of the organization while minimizing burden and impact on internal teams. Leverages a consultative and proactive approach to business requirements, designing effective processes, and identifying opportunities for improvement.Proactively works to streamline, improve, and automate processes in a cost effective manner.Proactively engages in negotiation and trade-off conversations with superiors and peers to ensure positive IT outcomes.Produces formal documentation including policy documents, change management documents, contracts, and internal audit documentation.Translates complex technical terms and language for a wide variety of audiences.Engages with internal stakeholders and external partners to manage and implement technology, security and compliance expectations and deliverables mainly in the area of ISO Compliance and business best practices.Develops, Implements, and monitors Technology and IT Security reporting, including visualizations and written summaries of metrics. Show less

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  Self Employed

  Apr 2023 - now

  Independent IT Consultant

  Assisting organizations of all sizes tackle IT problems. Areas include Cloud Environment planning and assessments, network infrastructure planning and strategy, Infrastructure design and many more services.

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  OMNI Business Solutions

  Aug 2024 - now

  Senior IT Systems Engineer