Sagar Rokkam

Sagar Rokkam

Customer Support Representative

Followers of Sagar Rokkam2000 followers
location of Sagar RokkamHyderabad, Telangana, India

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  • Timeline

  • About me

    Manager | Technical Support Engineering at Salesforce | MC Consultant Certified | SFMC Expert

  • Education

    • BPUT,Gandhi Institute of Industrial Technology

      2010 - 2014
      B-tech in Mechanical Engineering Mechanical
    • St Xavier's High School

      2005 - 2008
      CBSC
  • Experience

    • Sitel Group

      Dec 2014 - Apr 2017
      Customer Support Representative
    • Cognizant

      Jun 2017 - Apr 2019
      Senior Process Executive

      Worked as a Salesforce Support engineer for Marketing Cloud. Handling customer issues related to product and development.

    • Accenture

      May 2019 - Dec 2019
      Application Developer Senior Analyst

      Worked on implementation on SFMC for a Banking project. implementation of Journey, Mobile Connect, Triggered Sends and Email studio items. Contact builder and data designer.

    • Salesforce

      Dec 2019 - now
      • Manager, Technical Support Engineering

        Dec 2023 - now
      • Swarm Lead | Senior Technical Support Engineer

        May 2022 - Dec 2023
      • Senior Support Engineer

        Jan 2022 - May 2022
      • Technical Support Engineer

        Dec 2019 - Jan 2022
  • Licenses & Certifications

    • AI Specialist

      Salesforce
      Nov 2024
    • Salesforce Certified Marketing Cloud Email Specialist

      Salesforce
      Jul 2017
    • Salesforce Associate

      Salesforce
      May 2023
    • Salesforce Certified Marketing Cloud Consultant

      Salesforce
      Nov 2021
    • Salesforce Certified Interviewer

      Salesforce
      Nov 2021
    • Coaching to be Service Ready (CSP‑M)

      TSIA
      Jun 2024
      View certificate certificate
    • Salesforce Certified Marketing Cloud Administrator

      Salesforce
      Feb 2020