Deep Enrich
Sagar Rokkam
Customer Support Representative
2000 followers
Hyderabad, Telangana, India
Connect with Sagar Rokkam to Send Message
Connect
Connect with Sagar Rokkam to Send Message
ConnectTimeline
About me
Manager | Technical Support Engineering at Salesforce | MC Consultant Certified | SFMC Expert
Education
BPUT,Gandhi Institute of Industrial Technology
2010 - 2014B-tech in Mechanical Engineering MechanicalSt Xavier's High School
2005 - 2008CBSC
Experience
Sitel Group
Dec 2014 - Apr 2017Customer Support Representative
Cognizant
Jun 2017 - Apr 2019Senior Process ExecutiveWorked as a Salesforce Support engineer for Marketing Cloud. Handling customer issues related to product and development.
Accenture
May 2019 - Dec 2019Application Developer Senior AnalystWorked on implementation on SFMC for a Banking project. implementation of Journey, Mobile Connect, Triggered Sends and Email studio items. Contact builder and data designer.
Salesforce
Dec 2019 - nowManager, Technical Support Engineering
Dec 2023 - nowSwarm Lead | Senior Technical Support Engineer
May 2022 - Dec 2023Senior Support Engineer
Jan 2022 - May 2022Technical Support Engineer
Dec 2019 - Jan 2022
Licenses & Certifications
AI Specialist
SalesforceNov 2024Salesforce Certified Marketing Cloud Email Specialist
SalesforceJul 2017Salesforce Associate
SalesforceMay 2023Salesforce Certified Marketing Cloud Consultant
SalesforceNov 2021Salesforce Certified Interviewer
SalesforceNov 2021- View certificate
Coaching to be Service Ready (CSP‑M)
TSIAJun 2024
Salesforce Certified Marketing Cloud Administrator
SalesforceFeb 2020
Languages
- enEnglish
- hiHindi
- teTelugu
- orOriya
- taTamil
Recommendations
Ahsan munir
SOC Analyst | Information Security Division | Risk Management GroupLahore District, Punjab, Pakistan
Maria sousa
Operational Efficiency Project Manager| Jerónimo MartinsLisbon, Lisbon, Portugal
Supawadee vitoorapakorn
Resident Director @ Aeroklas | Driving Business Growth l GAICDGreater Brisbane Area
Neeraj babu
Assistant Manager-IT staffingDallas, Texas, United States
Anshul kumar
B.Tech CSE Student at IIIT PuneVadodara, Gujarat, India
Melissa köhler-van der hulst
Ondersteunt strafrechtadvocaten(kantoren) als zzp’er | VA | freelance/interim juridisch secretaresse...Aalsmeer, North Holland, Netherlands
Rajnandani gupta
Mechanical EngineerNew Delhi, Delhi, India
Sangeetha nachimuthu
Technical LeadConcord, North Carolina, United States
Nate sheaffer, csp
Sheaffer Services, Inc. Safety & Quality ProfessionalsGreater Harrisburg Area
Patricia meyer
HR Business Partnerin bei Trendence InstitutBerlin Metropolitan Area
Priya thamilselvan
Senior QA Engineer | Selenium | Agile | Automation testing | Manual testing | SQLChennai, Tamil Nadu, India
Stefan sas-korczynski
Project ManagerLund, Skåne County, Sweden
A s m norul amin
SEO & WordPress Specialist | Boosting Websites for Peak Performance | From Clicks to Conversions | E...Sylhet Sadar Upazila, Sylhet, Bangladesh
Thais arrieta roeder
Psychology | Developmental psychology and early childhood | Family and couples therapistPerú
Ritesh kumar jaiswal
Student at National Institute of Technology RaipurBalrampur, Chhattisgarh, India
Irfan ahmed
Director at Ad Channel AdvertisingPakistan
Jim tarpey
Senior Manager | SAP Engagement Manager @ CapgeminiRaleigh-Durham-Chapel Hill Area
Mpumelelo limba
Quantity Surveyor | Construction ManagerEast London, South Africa Metropolitan Area
Akhil gopinath
Senior Software Engineer at Samsung SDS Middle East(Client)Dubai, United Arab Emirates
Deepak indulkar
Cluster HeadMumbai, Maharashtra, India
...