Daniel Adoghe

Experience

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  Tizeti Network Limited (wifi.com.ng)

  Feb 2019 - Jun 2020

  Technical Support Engineer

  • Diagnose and troubleshoot technical issues, including account setup, network configuration and firmware updates.• Provided active network surveillance, maintenance and fault management to ensure optimum uptime and network stability and security • Managed network tuning and performance devices such as Cisco’s ultra services proxy and Ubiquiti’s UniFi and UAP tuning device. Data from these devices were collected and analyzed to create network designs strategies aiming at improving network performance for clients. • Work with problem management to identify recurring incidents, performing Root-Cause Analyses on such incident and support Network Operation Engineers in implementing plans to negate re-occurrence of incidents• Testing and evaluating new technology used to create innovative solutions for clients. Show less

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  Micro Focus

  Jul 2020 - Jun 2022

  Software Support Engineer

  • Provide first and second level support on software tickets submitted for Enterprise Clients, addressing technical issues relating to software implementation, functions and upgrades. Maintaining resolution rate of 98%.• Identified a product gap in a softwares, created a report to the product team then worked with the engineering team to develop a fix and subsequently implemented this fix using REST APIs and Web services to clients which led to the retention of a premium client.• Developed iterations using scrum methodology for updating and Implementing of security patches for major clients,preventing security loopholes and protecting clients from data breach most recently the Apache Log4j vulnerability.• Provide support for Operation Orchestration, Cloud Automation and Hybrid Cloud Management an automation software for a various companies to enables seamless automation and orchestration of repeatable IT operations across teams, tools and environments.• Work closely with company stakeholders and developer to determine acceptable solutions. Show less

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  Moniepoint Group

  Jul 2022 - Jan 2024

  Technical Reliability Engineer

  • Improved Linux service uptime by 25% by implementing monitoring and alerting systems, reducing system downtime, and enhancing POS transaction reliability.• Designed a scalable microservices architecture on GCP, resulting in a 40% reduction in application response time and accommodating 2X more concurrent users, expanding the customer base.• Automated routine tasks with Python scripts, reducing manual intervention on pending transactions by 30% for transactions lasting over 24 hours.• Orchestrated the deployment of 10+ containers using Kubernetes, reducing deployment time by 50% and creating an efficient testing environment for new card bin integrations.• Collaborated with cross-functional teams to deploy a Kafka-based data pipeline for real-time event streaming, reducing data processing latency by 60% and increasing merchant onboarding by 33.5%, leading to the creation of an instant settlement system. Show less