ARPAN MUKHERJEE

Experience

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  CEPL, India

  Jan 2000 - Apr 2001

  Developer

  • Analysis, design and development on a product suite named Turfview which consisted of an end to end workflow on personnel management and reporting built on a three-tier architecture which was the latest trend during the early 2000s. The product was later implemented for key customers such as Philips and Castrol• Acquired the capability to learn on the job, try to be analytical and solve technical problems rather than asking for early help

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  Cognizant

  Apr 2001 - Nov 2022

  Customer: One of the largest Middle East AirlinesEngagement summary• Business footprint – eCommerce, Loyalty, Sales, Partners and Alliances, Engineering, Flight and Airport operations• Service footprint – Consulting, discovery and implementation projects along with managed services delivery to drive a broader Digital transformation roadmap. Also includes testing, application migration and system integration work.• Peak team of 230Responsibilities• Customer relationship, collaboration and support• Delivery governance and enablement• Demonstration of capabilities, driving growth, changes and transformations• Opportunities, bid and contract management• Commercials and operational KPIs Key outcomes and learning• Finalized the managed services engagement for commercials including eCommerce, Loyalty and Sales and has been part of the incubation and continuous improvement of the ongoing factories• Successful collaboration with multiple third party partners such as Adobe, IBM, Salesforce and specialized airlines partners such as Sabre, 15Below and Farelogix • Drove discovery of transformation projects such as adoption of adobe marketing cloud, salesforce implementation for multiple BUs, marketing campaign for loyalty programs most of which resulted in successful implementations• Contributed to the visioning engagement for the Digital transformation program focusing on omni-channel customer experience across the journey • Adopting to the major changes having moved to a new role in a new geography has been a major achievement Show less Customer: One of the largest UK AirlinesEngagement summary• Business footprint – Yield and Revenue Management, Sales, eCommerce, Loyalty, IRROPS, Flight operations and internal operations• Service footprint – Managed Services, project delivery, application migration, testing, mobility and UX transformations• Peak team of 300Responsibilities• Successful delivery of all project and services for the customer• Process and people management, • Operations• Business growth and bid management• Innovation and transformation, continuous improvement and driving a TCO reduction for customerKey outcomes and learning• Started the engagement with delivering small projects and small support services as a part of the “day one” team and went on to deliver a large Applications’ Managed Services for 8 portfolios and critical projects in the commercials area• Evangelized and championed Agile delivery on Scrum across onsite and offshore very successfully• Delivered a migration of 20 complex, inter-related legacy applications of Yield Management having 1.5 million lines of code from Solaris to Linux.• Shaped and introduced new commercial and operating models such as application-based pricing for managed services, unit-based transactional pricing for scrum delivery and discretionary performance value for fixed price project delivery.• Won the “Best Growth Account”, “Managed Services of the Year”, “Best Innovation on Debut” and “Best Delivery Manager” awards in the period 2013-2014. Show less Customer: One of the largest Travel intermediaries and GDS Engagement summary• Business footprint – Travel agent platforms, Corporate booking platform, hotel and other content hubs and new transformations • Service footprint – Consulting, development and integration projects, independent testing • Peak team of 350Responsibilities: • Successful delivery of all projects for the customer• Process and people management, operations• Business growth and bid management• Innovation and driving optimizationsKey outcomes and learning• Transition from managing a single project to managing all delivery for a customer and grow the ability to operate between different levels of details• Acquired training and working knowledge of Agile delivery on Scrum and incubated an ongoing delivery model across front-end, backend services and independent testing with a peak team size of 320 to build a universal booking product powered by universal adaptors which can connect to all reservation systems for booking• Delivered critical projects for the Corporate booking platform including an accessibility compliance• Delivered critical projects in Hotels integration using IBM WMB and integration with content hubs• Participated as an SME for a consulting engagement named “Customer Value Optimizer” which provided a vision on customer segmentation and future analytics • Led an MDM workshop with global sales representatives which translated into a large MDM implementation as a bedrock for unifying the future sales business process Show less Customer: One of the largest global hotels brandsEngagement summary• Greenfield development of a new CMS and booking platform for hosting eCommerce websites catering to 20 core brands and 450+ partner brands. This is the largest custom-built white-label platform developed and industrialized by Cognizant providing high availability, scalability and performance• Peak team of 35Responsibilities:• Business analysis during the initial discovery phase• End to end planning, execution, tracking, reporting and RAID management for the development and implementation of the platform in two major releasesKey outcomes and learning• Learnt to do risk-based project management by focusing and progressively solving major risks and issues around passive customer involvement, complex functional requirements compounded by stringent NFRs and integration with legacy systems. • Learnt that the adoption of Agile model is a necessity to drive meaningful delivery and business value Show less

  • Account Manager

    Sept 2015 - Nov 2022

  • Delivery Manager

    Jun 2012 - Sept 2015

  • Delivery Manager

    Oct 2008 - May 2012

  • Technical Project Manager

    Aug 2005 - Oct 2008

  • Technical Project Lead

    May 2004 - Jul 2005

  • Senior Developer and Technical Lead

    Sept 2003 - May 2004

  • Developer and Senior Developer

    Apr 2001 - Sept 2003
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  Publicis Sapient

  Nov 2022 - now

  Director