Debabrata Das

Experience

• 

  Fortune Select Metropolitan

  Jun 2014 - Oct 2014

  Internship Trainee
• 

  ITC Hotels

  Dec 2016 - Jun 2017

  Guest Services Associate
• 

  UpGrad

  Feb 2020 - May 2020

  Admission Associate
• 

  LLM Wizards

  Aug 2020 - Sept 2020

  Digital Marketing Intern
• 

  Amity University

  Apr 2021 - Feb 2022

  Marketing Executive

  * Developed and executed comprehensive marketing campaigns that increased brand visibility.* Conducted one-on-one advising sessions to assist students in developing academic plans and setting career goals.* Provided information on academic programs, course requirements, and career pathways.* Assisted students in navigating academic challenges, offering solutions and resources for success.

• 

  Info Edge India Ltd

  Feb 2022 - now

  * Monitored and analyzed escalations data to identify trends and areas for improvement incustomer service processes* Collaborated with product development and quality assurance teams to resolve recurring issuesand prevent escalations* Worked as a fraud investigator while leading multiple complex fraud investigations andpreparing reports* Provided leadership, insight, and mentoring to newly hired employees to supply knowledge ofvarious company programs* Worked closely with support and sales to improve the customer experience Show less

  • Senior Executive

    Apr 2023 - now

  • Associate Senior Executive

    Feb 2022 - Mar 2023