Sujive Selvanathan

Experience

• 

  Dialog Axiata PLC

  Apr 2009 - Jul 2013

  Customer Service Officer

  Call center customer service Agent, Providing FCR, Assigning Appointment for customers,

• 

  Alshaya Group

  Jun 2013 - Jul 2021

  Controls day-to -day operations by scheduling, ordering, and developing the restaurant team members.Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources.Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to.Ensures that the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance.Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.Ensures food quality and 100% customer satisfaction.•Ensures complete and timely execution of corporate & local marketing programs. Show less Managing a high volume restaurant & improving all controllable costs thereby maximizing financial performance. Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service.o Ensuring the highest standards of food and beverage service.o Generating financial reports P&L, KFR, Inventory Weekly, monthly food cost and margin o Keeping control of food and labor costs. o Ensuring Health & Safety and also hygiene procedures & standards are maintained. o Having an in-depth knowledge of all menus. o Dealing with and resolving customer complaints. o Maximizing all business opportunities to drive sales. o Communicating with the kitchen staff to ensure efficient food service.o Organizing the daily and weekly rotas for the Restaurant’s staff.o Monitoring sales and then writing informative reports for the Operations manager.o Cultivating a positive working environment for all staff to work in.o Ensuring that all equipment is used correctly, maintained and cleaned properly Show less

  • Restaurant General Manager

    Jun 2018 - Jul 2021

  • Assistant Restaurant Manager

    Dec 2016 - Aug 2018

  • Restaurant Supervisor

    Sept 2015 - Dec 2017

  • Crew Member

    Jun 2013 - Sept 2015