Muhammad Afzal

Experience

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  Wateen Telecom Limited

  Oct 2011 - Apr 2013

  Senior Field Service Engineer

  • Installations of indoor & outdoor Wimax units at customer premises• Wireless Networking projects, Wifi deployments• Troubleshooting the Networking and connectivity problems at the consumer end also at the corporate level• Installation, configuration and troubleshooting of iDirect DVB Vsat links• Maintaining Network and Hardware Infrastructure• Perform support, troubleshooting end-user computer issues• Deployment and support of Fiber to Ethernet media Converters• Monitor user problems to ensure prompt, satisfactory resolution• Installation & Backend support of Wateen services to corporate, SME & consumers• Installation, configuration and troubleshooting of iDirect DVB Vsat links• Installations, deployment & support of Cisco and STM Routers• Configuration & Troubleshooting of VOIP device• PTP or ISM corporate surveys, installations & backend support• Handling Customer Relationship Management (CRM) for consumer customers Show less

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  Ather Telecomsolutions

  Apr 2013 - Apr 2014

  Project Supervisor

  Saudi Aramco Project BI246 kingdom wide KSA • Worked as project supervisor on the project of replacement of telephone switches (BI-246) for Saudi Aramco.• Served as technical lead supervising comprising Telecom/Electrical Engineers & technicians, Work permit receivers, Safety inspectors and laborers.• Vendor Management, team building and staff - leadership relation building• Responsible for planning, managing, prioritizing and scheduling workload and various project activities related to discipline scope.• Successfully delivered high quality installations meeting delivery schedule and was selected to manage contract for additional sites• Reports to the chief procurement officer.• Review design drawings and engineering specifications before construction.• Progress reporting, coordinating in-progress design reviews,• Co-ordination with contractor/Aramco Team, follow-up to resolve the issues on timely basis.• Inspection of installed devices and check the Quality of work according to standards with a dedicated Saudi Aramco approved quality team.• Handling installation teams, arranging the materials, issued the work permits internally and from different packages and safety measurements of field teams• Overseeing the logistics from Riyadh warehouse to different sites throughout the Kingdom Show less

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  Dallah Albaraka

  May 2014 - Oct 2018

  Network Operation & Maintenance Coordinator

  • Review of Design Consultants and main contractors design and drawing packages for major projects for copper and fiber-optic networks and associated hardware.• Advanced technical support for the network escalated trouble tickets• Advanced troubleshooting of TCP/IP related issues considering the enterprise deployed applications• Extensive troubleshooting of network issues related to L2 technologies (Link Aggregation, Ethernet Switching, STP, Stacking, …. etc.)• Routing protocols operations and maintenance (OSPF, ISIS, BGP,…. etc.)• To troubleshoot IPVPN issues with Yesser Data Service Providers (L3VPN, L2VPN, …etc.)• Full understanding of operation and maintenance of both legacy and next generation DC technologies• Holding technology workshops with the vendors to discuss equipment and network problems and suggest solutions• To carry out testing of new designs, features, and functionality Work with the vendors’ TAC in order to solve the escalated network & security issues• Plan and schedule major network changes activities• Responsible for installing, upgrading and maintaining of Network equipment such as switches, routers and wireless.• Support in conducting Root Cause Analysis of reported incidents in IT systems and ensure right changes to system configuration are followed in line with change management process.• Support infrastructure projects and ensure complying with established procedures, quality standards and methods to achieve targets of quality, cost, business benefits and timelines.• Researches new products and services to meet company's goals• Liaises with key company employees to determine their product and service needs• Organizing and motivating a project team• Managing reports and necessary documentation• Managed the development and maintenance of implementation portions of project.• Provide technical trainings to area supervisors and technicians. Show less

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  ASAS universal

  Nov 2018 - Oct 2019

  Network & Telecommunications Manager

  • Managing Telecom & network department for providing operation and maintenance. • Customer-Centric Support: Supported 24/7 network operations, handling network and security incidents, and performing system administration tasks, ensuring exceptional customer service and network availability.• Network Infrastructure Solutions: Designed and procured network systems (copper/fiber, MATV/CATV, CCTV, radio) for diverse customer needs, ensuring optimal functionality and alignment with business requirements.• Vendor Collaboration & Project Management: Liaised with external suppliers and internal teams to deliver network infrastructure projects on time and within budget, fostering strong relationships across stakeholder groups.• Technical Expertise & Solution Evaluation: Analyzed technical specifications and drawings for major network projects, identifying potential solutions and ensuring compatibility across various vendor products.• Advanced Network Troubleshooting: Provided advanced technical support for escalated network issues, resolving complex problems and ensuring network uptime for critical operations (Royal Commission security forces, hospitals, etc.).• Technology Planning & Integration: Planned and designed for new network technologies, ensuring seamless integration with existing systems from different vendors, enabling efficient and future-proof solutions.• Root Cause Analysis & Change Management: Supported root cause analysis for IT system incidents and ensured proper change management procedures were followed, minimizing operational risks and maintaining system stability.• Project Delivery & Quality Assurance: Supported infrastructure projects, ensuring compliance with established procedures, quality standards, and timelines, delivering projects that met or exceeded customer expectations. Show less

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  Arabic Computer Systems

  Oct 2019 - now

  Cisco Product Specialist & Pre-sale, Post Sale Consultant, Vendor management

  • Handling cisco partnership from Select partner to gold partnership, Knowing all the requirements and how to maintain partnership Cisco Channel handling.• Handling Enterprise networking, Datacenter, Collaboration & all types of network solutions. • Cisco devices, Huawei Network devices, including IMaster NCE, Juniper Wireless Networks with Mist AI.• Providing Network consultancy to our clients, Govt, private, large enterprises.• In charge of presales work and to be closely coordinated with the sales team.• Preparing and submitting proposals, design documents, quotations, diagrams & schematics in close coordination with the sales team.• Preparing & conducting presentations to clients in coordination with the sales team.• Produce all project-related documents such as (project plan, project charter, technical submittal)• Develop & maintain strong and committed relationship with partners/vendors• Ensure that all certifications are valid, and renewed at all time• Consciously work on always enhancing technical & specializations.• Document and file all work/submittals related information.• Attend pre-sales client meetings with account representatives, determine scope and develop network solution.• Outstanding ability to coordinate with technical personnel and business executives• Ability to outline proof-of-concept and prototype experiments along with outstanding capability to manage under pressure• Ability to effectively communicate with both technology-oriented and senior business executives• Excellent numeric, organization, time management and problem-solving skills• Ability to work well without supervision, Being flexible, having high self-motivation. Show less