Danae Hill

Experience

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  West Virginia Wesleyan College

  Jan 2011 - May 2012

  • Client Interaction & Requirements Gathering: Collaborated with clients to define website requirements, leading to the successful creation and deployment of web pages that met client objectives and enhanced online engagement.• Web Development & Content Management: Applied web development skills such as PHP scripting, database integration, and content management to build responsive websites, improving site functionality and user experience.• SEO & Post-Launch Support: Implemented SEO best practices to increase website visibility and traffic, while providing ongoing support and training to clients, contributing to a 10% increase in site performance post-launch. Show less • Customer Support & Problem Resolution: Assisted students with software setup, network, and connectivity issues, resolving technical problems such as internet and print server issues, which improved user satisfaction and reduced repeat inquiries.• Documentation & Data Management: Accurately documented all help desk cases, tracked resolutions, and maintained detailed records to ensure efficient case management and reporting, leading to an improvement in case closure efficiency.• Technical Recommendations & Resource Coordination: Provided technical recommendations to incoming students on laptop models compatible with the college's network and resources, facilitating smoother transitions and ensuring 100% student readiness for academic tasks. Show less

  • Assistant Webmaster

    Jan 2012 - May 2012

  • Helpdesk Technology Assistant

    Jan 2011 - May 2012
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  Intelligent Decisions

  May 2012 - Aug 2012

  Intern

  • Network Performance Management: Conducted in-depth research and hands-on training with Riverbed Cascade products, generating detailed network traffic performance reports, which improved troubleshooting and enhanced system monitoring for clients.• Sales & Technical Support: Supported pre-sales efforts by attending meetings and assisting in presenting Riverbed products to potential customers, contributing to product awareness and the generation of new business opportunities.• Technical Installation & Configuration: Assisted in configuring wireless access points and installing desktop equipment, ensuring seamless network connectivity, and providing clients with reliable and optimized network solutions. Show less

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  Flatirons Solutions

  Jan 2013 - Jan 2014

  IT Analyst

  • Project Management: Coordinated and oversaw multiple IT projects, ensuring on-time delivery by managing resources, task allocation, and team performance to meet customer specifications and contractual obligations, improving project efficiency.• Technical Development: Designed, developed, and maintained SQL queries and Excel macros to automate data extraction and reporting processes, enhancing reporting accuracy and reducing manual effort for EA metrics generation.• SharePoint Support & Security: Administered SharePoint repository management and user access control, ensuring system integrity and data confidentiality by enforcing role-based access controls and facilitating smooth content migration for improved collaboration. Show less

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  Intelligent Decisions

  May 2014 - Aug 2014

  Intern

  •Research & Development: Conducted comprehensive research to design a multi-step insider threat prevention system, resulting in a strategic framework that improved risk mitigation recommendations for clients.•Strategy & Planning: Collaborated on formulating a strategic theory for critical information asset protection, directly contributing to developing actionable plans for customer security enhancements.• Technical Communication: Presented tactical solutions, technologies, and procedures to senior stakeholders, effectively translating complex concepts into clear, customer-facing proposals for system integration. Show less

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  Flatirons Solutions

  Oct 2014 - Feb 2016

  IT Analyst

  •Project Management: Led planning and oversight of multiple projects, ensuring resource allocation and task completion met contract requirements, improving project delivery efficiency.• System and Application Support: Maintained and upgraded the SharePoint repository, delivering consistent performance and achieving 99% system uptime through proactive troubleshooting and issue resolution.•User and Access Management: Managed user access, provided help desk support, and maintained data security, reducing access-related issues by 20% and ensuring confidentiality protocols were followed. Show less

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  JMA Solutions

  Feb 2016 - Jul 2018

  Sharepoint IT Analyst

  • SharePoint Site Management: Managed FAA KSN SharePoint sites, streamlining change control processes and reducing manual efforts while ensuring compliance with FAA guidelines.• Workflow Automation: Developed custom SharePoint forms and workflows, automating business processes and increasing operational efficiency.• User Access & Security: Oversaw user permissions and security protocols across multiple SharePoint sites, reducing security incidents through regular audits and access control enforcement. Show less

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  Teracore, Inc.

  Jul 2018 - now

  SharePoint Site Administrator

  • Site Collection Administration & Governance: Entrusted with Site Collection Administrator privileges, managing top-level access control, security settings, and governance policies to ensure compliance and optimal system performance.• Site Development & Administration: Administered and developed the DHS Knowledge Management SharePoint Online site, overseeing the migration from 2010/2016 versions, improving system efficiency, and increasing site usage by over 30% through enhanced functionality and user-centric design.• Automated Solutions & Workflow Management: Developed automated business process solutions using Power Automate, Microsoft Forms, and InfoPath Designer, streamlining workflows and reducing manual tasks, leading to more efficient knowledge management operations.• Custom Development & Integration: Leveraged HTML, CSS, JSON, Power Apps, and Power BI to design custom forms, workflows, and dashboards, increasing data accessibility and reporting accuracy, resulting in an improvement in user engagement with business intelligence tools.• Training & Technical Support: Led SharePoint user training sessions and created comprehensive guides, improving user adoption rates by 20% while providing ongoing technical support to resolve user issues and enhance system usability. Show less

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  The Prospective Group

  Apr 2025 - now

  Sharepoint Developer