Morgan Root

Experience

• 

  Starbucks

  Oct 2015 - May 2019

  Shift Supervisor

  Key responsibilities:- Customer service & support- Partner (employee) support- Peer coaching- Time management (partner breaks, daily/weekly tasks)- Organization

• 

  Wellbeats

  Jun 2019 - Aug 2021

  Key responsibilities:- Project management (time management, organization, communication)- Implementation process development & improvement- Presentations, onboarding & training- Documentation (processes & wiki) Key responsibilities:- Customer service & support- Technical support (hardware & software)- Documentation (user guides, wiki)- Process development & improvement

  • Implementation Specialist

    Jan 2021 - Aug 2021

  • Customer Service Advisor

    Jun 2019 - Jan 2021
• 

  LifeSpeak Inc.

  Jan 2022 - now

  - Technical Integrations liaison (SSO, API, Incentive Programs), technical integrations SME- Support and lead complex partner and client implementations, from sales to successful launch - Create and support maintenance of process documentation for internal and external use- Assist with coaching and training of new implementation managers Key responsibilities:- Implement and onboard new Clients & Partners - Create and document processes for growing areas of the business- Work on cross-functional projects to meet operational goals- Technical implementation work: SSO, API, Incentive Programs

  • Senior Implementation & Operations Manager

    Aug 2024 - now

  • Implementation & Operations Manager, Wellbeats Wellness

    Jan 2022 - Aug 2024