Николай Чуприна

Experience

• 

  MTI, Service Center of Customer Electronics

  Apr 1994 - Mar 2005

  Manager of Audio&Video product group

  • Manager of video group and first class engineer in repairs of video (TV sets, VCRs, analog and digital camcorders), audio HIFI (CD, MD etc.), wireless phones, computer monitors, microwave ovens and multimedia projectors.

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  MTI (Mega Trade International Company)

  Mar 2005 - Mar 2006

  Manager of Transport Department

  Control and administration of department.Development of an individual technical service for firm's cars.Communicate at various dealer's service stations.Diagnose vehicle (collection and analysis of technical issue); provide technical information to technicians.

• 

  Samsung Electronics Ukraine Company

  Jan 2006 - Jun 2016

  Assist the new Service partners finishing on dealerships points (service process maintenance) as well as workflow;Providing technical support to the sales system air conditioner team to develop, sell and implement products and service solutions that meet customer’s needs;CAD- and lay-out pipe and electrical drawings of VRF system, estimation of installation place calculation; Providing Service Network necessary equipment and special tools;Assist Service Dealers (ASC) in solving technical problems;Answering customer’s technical questions and supporting the Service partner with technical issues; Contacting Customers for technical questions; Education Service partners (diagnostics, repair workflow, applications for service engineers);Participation in planning / specification meetings; Overseeing the exterior and interior decoration authorized service centers and workflow (service, warranty, spare parts); Preparing and performance of technical seminars, providing service centers of technical documentation, monitoring accuracy of the warranty records; Conducting appraisals service engineers, comprehensive evaluation of the level of their knowledge and practical skills; Executing monitoring major parameters of performance of service centers, tracking and monitoring payments for warranty works;Analysis of efficiency and quality customer services, in accordance with the rules of the company,Extraordinary case resolving, decision-making in situations of conflict with problem customers;Analysis of possible systematic defects, compiling records on them to HQ office; Reporting about field quality issues to HQ. Show less

  • Manager of Technical Support

    Apr 2006 - Jun 2016

  • Technical support manager

    Jan 2006 - Jan 2016
• 

  Panasonic

  Oct 2016 - now

  Technical support

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