Katrin Morlok

Experience

• 

  Grey Healthcare Group

  Oct 2008 - Sept 2011

  Junior Account Executive / DHBW Student

  http://www.healthspokenhere.de/home.html

• 

  Rato-ADCC

  Oct 2011 - Feb 2012

  Social Media Manager

  http://rato-adcc.pt/index.php/en

• 

  Anthill

  Mar 2012 - now

  As a strategic and results-driven Director of Operations, I specialize in ensuring the seamless execution of daily business functions while aligning operational efficiency with long-term organizational goals. I lead the end-to-end planning and delivery of services and products, consistently optimizing processes to maximize performance, reduce costs, and drive scalability. With a strong focus on client satisfaction, I implement data-informed retention strategies that strengthen engagement and foster lasting partnerships. My approach combines operational excellence with a people-first mindset—delivering measurable impact across teams, clients, and bottom-line results. Show less Project Delivery:* Lead and drive client projects, ensuring successful execution and delivery.* Inspire and push for delivery excellence, setting high standards and fostering a culture of continuous improvement.* Cultivate and maintain strong partnerships across various business teams and core functions to ensure alignment and collaboration.Commercial:* Effectively interact with all levels of client management, building and maintaining strong relationships.* Leverage project knowledge and client relationships to contribute to revenue growth.* Provide account management support for new business activities, ensuring seamless client engagement and satisfaction.* Support the development of pitches and new business proposals, contributing to the strategic direction and success of the business.Product Innovation:* Lead and drive product innovation projects, from conceptualization to implementation.* Identify opportunities for product enhancement and innovation, ensuring the delivery of cutting-edge solutions that meet client needs.Support/Management:* Directly supervise Client Excellence Managers (CEMs) within the Freiburg and Copenhagen business units, acting as their line manager.* Mentor and support CEMs, helping them achieve their objectives and progress in their careers.* Provide guidance and support to ensure the overall success and development of the team, fostering a collaborative and growth-oriented environment. Show less Key Responsibilities* Collaborating on process adherence and optimization to enhance client satisfaction and job profitability.* Coordinating day-to-day activities for digital initiatives, including situation analysis, requirements gathering, planning, budgeting, and resource management.* Actively working with cross-functional teams across multiple locations to deliver complex digital projects.* Proactively driving process and technology improvements internally and within customer portfolios.* Serving as a digital subject matter expert, staying informed on the latest trends and opportunities in the digital space.* Managing workload distribution within the Project Management department and providing support and advice to colleagues as needed.Skills & Experience* Fluent in English.* Proactive and capable of working independently.* Experienced in leading projects and collaborating effectively as part of a team.* Confident in providing guidance and sparring with senior colleagues and clients.* Skilled in process refinement.* Knowledgeable in digital tools and project delivery.* Certified Project Manager (PRINCE2).* Strong leadership skills.* Excellent communication skills.* Effective planning and time management abilities.* Proficient in risk management.* Strong negotiation skills.* Subject matter expertise in the digital domain. Show less http://anthillagency.com/Anthill Agency specializes in digital sales presentationsFor nearly 15 years, we have helped life science companies realize e-detailing, closed loop marketing and multichannel projects around the world. Anthill provides a full service – strategy, storyboarding, development, implementation support – applying a unique methodology that makes the most of your digital opportunities.Main Job Tasks and Responsibilities:Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals:* Lead the planning and implementation of project* Define project scope, objectives, staffing, resources and deliverables* Develop full scale project plans * Plan and schedule project timelines and milestones* Manage project budget* Manage and control project budgets* Plan and schedule project timelines* Track project deliverables using appropriate tools* Provide direction and support to project team* Quality assurance* Constantly monitor and report on progress of the project to all stakeholders* Present reports defining project progress, problems and solutions* Implement and manage project changes and interventions to achieve project outputs* Project evaluations and assessment of resultsKey competencies:- Successful management of multiple projects in the life science industry- Successfully manage and control budgets- Maintain communication with project stakeholders and manage expectations- Teamwork: Effectively lead and coordinate project teams- Solve critical issues in a time-sensitive environment Show less

  • Director of Operations

    Dec 2024 - now

  • Client Excellence Director

    Nov 2019 - Apr 2025

  • Senior Client Excellence Manager & Team Lead

    Oct 2017 - Nov 2019

  • Digital Project Manager

    Mar 2012 - Sept 2017