Miranda Horne

Experience

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  Vines estate agents

  Sept 1992 - Feb 1995

  Sales Negotiator

  Showed properties to potential buyers through open house events and appointments. Gained knowledge of mortgages so as to refer my customers to my stake holders to meet customer whole needs.

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  HMP Whitemoor

  Jan 1995 - Jan 2007

  Prison Officer

  Playing a key critical role with all issues, problems and incidents pertaining to inmates on a daily basis. Within my 12 years i have served in Category A & B prisons. I have demonstrated excellent interpersonnel skills whilst dealing with inmates and visitors also outside agencies.I gained my senior managment qualification.I also qualified in a tutors qualification which involved me organising/presenting courses for the rehabilitation of inmates.

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  BROAD OAKS HEALTH

  May 2007 - Oct 2008

  Carer

  Due to losing a child with learning diffilculties, I decided i wanted to give something back to help others. I gained a NVQ in health care and worked with young adults with learning diffilculties to encourage them to use their life skills to be as independant as possible. I would maintain that they had a good standard of living and was allow to express themselves and enjoy life to the full.

• 

  NatWest

  Oct 2008 - Apr 2017

  I enjoy my role as a mortgage adviser helping my customers buy their first home or pay their mortgage off quicker. I deliver a excellence service to my customers which has been evident in my customer feedback. The customers are at the heart of what I do and the difference i can make to their lives makes me have a very big smile on my face everyday. Worked in partnership with the branch manager to identify branch training needs and potential solutions. Proactively build excellent relationships with branch staff and management team.fully focused in identifying root course of any underlying issues or needsfor customers on a daily basis. I delivered full reviews helping customers achieve yheir goals and aspirations for know and the future.

  • Mortgage Advisor

    Oct 2015 - Apr 2017

  • Senior Personal Banker

    Oct 2008 - Oct 2015
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  Sequence (UK) Ltd

  Apr 2017 - now

  • Mortgage Services Branch director

    Sept 2023 - now

  • Board of Management Partner

    Apr 2017 - Sept 2023