Nick Stewart

Experience

• 

  Allen Institute

  Nov 2003 - Dec 2020

  Responsibilities included implementing process improvements and custom features, troubleshooting, training, and managing engagements with vendors, consultants, and external support. • Configured, implemented, and maintained ServiceNow production and development instances. • Defined business requirements; applied user access controls; designed homepages, dashboards, and form UI’s; configured OOTB features; developed custom applications; led training sessions; and built the knowledge base for the ServiceNow production instance. This resulted in improved self-service and service desk incident resolution rates which led to the creation of actionable metrics for KPI reporting.• Documented use cases and technical specifications, developed training materials, and led training sessions for the Office 365 collaboration initiative with a focus on SharePoint Online, OneDrive, and Microsoft Teams. This resulted in 100+ empowered end users and increased adoption of Microsoft 365. Show less Responsibilities included supporting business system applications, addressing and troubleshooting all bugs, feature requests, and general enhancements.• Configured, implemented, and maintained OfficeSpace Software (Visual Directory, Move Manager, and Reports & Analytics)• Administered SharePoint site development projects using SharePoint 2007 and 2010 which included the successful implementation of the Allen Institute Intranet site that had 220 users and averaged 14,000 page views per month.• Developed custom SharePoint master pages, lists, libraries, and work sites using SharePoint Designer 2007 and 2010 to customize HTML, CSS, and Java Script.• Acted as the liaison between the end users and the IT department. • Worked with outside vendors and consultants for 3rd party solutions including conducting meetings and generating Statement of Work comparison reports for senior leadership. • Captured, edited, and encoded all seminar and training videos using Adobe Premiere Elements 11. Show less

  • Corporate Services Analyst

    Aug 2016 - Dec 2020

  • Operations Analyst II

    Nov 2012 - Aug 2016

  • Project Administrator

    Jan 2006 - Nov 2012

  • Administrative Assistant II

    Nov 2003 - Jan 2006
• 

  Deloitte

  Sept 2021 - May 2023

  Consultant

  Consultant and Functional Lead for the Technology Services Optimization practice focusing on ServiceNow assessments and implementations for companies in the multimedia, healthcare, energy, and biopharmaceutical industries.

• 

  Lakeside School

  Feb 2024 - now

  Head Soccer Goalkeeping Coach