Doaa Negm

Experience

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  Vodafone Global Enterprise

  May 2012 - Oct 2019

  - Develop and standardize Organizational Process Assets (OPAs) for GEO to enhance strategy execution and improvement.- Ensure governance and consistency across GEO verticals using project management practices.- Conduct Project Auditing Sessions and provide regular reports to senior management.- Enhance project reporting, communication, and decision-making for the Vodafone Global Enterprise (VGE) Service Operations team.- Gather and analyze status reports to track project progress, milestones, and outstanding issues. Show less - Lead Customer Service implementation per contract based on the provided solution.- Manage stakeholder requirements and deliverables.- Provide MSA reviews and technical expertise.- Document meetings and gather information on OPAs.- Engage OPAs and service centers, focusing on relationships and culture.- Serve as SPOC for customers during pre-implementation.- Plan and conduct training on new tools and processes.- Create and test country-specific Interface Process Documents (IPD).- Sign off on IPD and train BAU team post-implementation. Show less

  • Enterprise Projects Lead

    Jul 2018 - Oct 2019

  • Enterprise PMO Lead

    Dec 2016 - Jul 2018

  • Enterprise Projects Lead

    May 2012 - Dec 2016
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  Orange Business Services

  Nov 2019 - Jan 2023

  Customer Project Manager

  - Lead complex projects, overseeing build teams and service integration.- Conduct kick-offs to ensure network service delivery.- Track and report progress to senior management; estimate timelines and schedules.- Manage budgets and suppliers, using ServiceNow for change management.- Engage stakeholders and create Project Overview Messages (POM).- Identify risks and develop mitigation plans; mentor project teams.- Serve as primary contact for customers during the build phase.- Implement changes for smooth transitions; track requests with Remedy.- Utilize Jira for task management and Taiga for agile collaboration. Show less

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  Three Ireland

  Feb 2023 - Apr 2024

  Project Manager

  - Lead delivery of ICT, IoT, security, and mobile projects within Three's Business Implementation team.- Collaborate with stakeholders and use Salesforce for customer relationship management.- Create project plans using Oracle for resource management.- Liaise with vendors for hardware and connectivity procurement.- Enhance customer experience during implementation via Salesforce.- Communicate deliverables and timelines clearly.- Identify issues in solutions using NetBox for asset management.- Apply change management for effective project transitions.- Ensure smooth handovers to in-life support and device management.- Manage circuits and data center details using BT Nog.- Conduct post-project reviews for continuous improvement.- Develop customer solutions and support pre-sales with presentations. Show less

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  Cubic Telecom

  Apr 2024 - Dec 2024

  Project Manager

  - Plan, monitor, and deliver projects to meet quality, timeline, budget, and resource goals.- Act as client representative to enhance engagement and manage expectations.- Manage risks, issues, and dependencies, escalating via Jira.- Facilitate communication with partners and teams using Confluence.- Oversee technical tasks with a broad project perspective.- Handle change control processes with Orchestra.- Implement change management strategies for smooth transitions.- Collaborate with marketing and sales on change requests.- Drive internal tasks for timely project delivery.- Work with cross-functional teams to achieve goals.- Utilize project management tools to track progress.- Contribute to PMO standards and best practices. Show less