Khalid Almeerabdullah

Experience

• 

  Arab National Bank (ANB)

  Nov 1993 - Sept 1994

  Customer Service

  - Assisted clients with banking transactions and account management.- Provided customer support and resolved inquiries to enhance service experience.

• 

  Samba Financial Group

  Oct 1994 - Jul 2008

  - Provided personalized banking solutions to high-net-worth clients.- Ensured seamless execution of financial transactions and premium banking services. - Managed branch operations to ensure compliance with banking regulations and policies.- Trained and guided branch employees to enhance customer service and sales performance. - Delivered high-level financial advisory and transaction services to elite clients.- Coordinated with departments to ensure efficient handling of VIP customer needs. - Rotated across various branches to enhance service operations and customer engagement.- Assisted in the successful merger between United Saudi Commercial Bank and SAMBA. - Completed intensive training covering core banking operations and customer service.- Gained hands-on experience in financial product offerings and branch management.

  • VIP Customer Services Officer in KSU

    Jan 2006 - Jul 2008

  • Branches Support & Supervision

    Jan 2004 - Jan 2006

  • VIP Customer Services Officer (Head Office)

    Jan 2000 - Dec 2003

  • Customer Services & Branch Rotation

    Apr 1995 - Dec 2000

  • Banking Orientation Training Program

    Oct 1994 - Apr 1995
• 

  Zain KSA

  Aug 2008 - now

  - Manage a team of 22 employees, overseeing both frontline agents handling customer inquiries and complaints, and a specialized team responsible for follow-ups on unresolved issues.- Develop innovative methods to enhance employee engagement, ensuring a productive and enjoyable work environment.- Monitor and improve service quality and efficiency to optimize customer experience.- Prepare and present weekly and monthly reports to senior management, providing insights and recommendations for process improvements. Show less

  • FTTH Contact Center Manager

    Jan 2021 - now

  • Enterprise Operations Central Senior Analyst

    Feb 2018 - Dec 2020

  • Service Account Manager

    Mar 2010 - Feb 2018

  • Corporate Support Center Supervisor

    Aug 2008 - Mar 2010