Caroline Timothy, CMP

Experience

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  Mellow Mushroom

  May 2012 - Sept 2012

  Hostess
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  Sylvan Learning Center

  Feb 2013 - Aug 2014

  Floor Manager
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  Partybox

  Sept 2014 - Dec 2014

  On Call Event Staff

  helped with layout andcoordination of reception, alongwith setup and breakdown

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  Four Seasons Hotels and Resorts

  May 2015 - Sept 2015

  Intern

  Food & beverage intern

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  Encore Live

  Mar 2016 - Aug 2016

  Operations and Events Intern
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  Gaylord Hotels

  Dec 2016 - Feb 2018

  Conference Coordinator

  - Organized event details and logistics including decorating, catering, entertainment, transportation, special guests and promotional material- Handled meetings and conventions with more than 400,000 square feet of meeting space including 179,520 square foot Exhibit Hall, 67 breakout rooms and three ballrooms- Coordinated and provided direction to all meeting planners during their stay at the Gaylord Texan- Communicated client specifications to appropriate operational departments and monitored implementation and execution throughout the duration of the event- Efficiently and professionally responded to all client requests and inquires to resolve issues in-person and using the MSA App- Acted as a liaison with internal departments to identify their needs to ensure satisfaction during the event- Proactively handled arising issues or concerns that any guests or staff may have during their event- Efficient in CI/TY creating event orders and schedule of events, as well as creating diagrams in Meeting Matrix Show less

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  SMG | Worldwide Entertainment & Convention Venue Management

  Mar 2018 - Aug 2019

  Event Manager

  •Explains to clients contracts policies, provisions and procedures.•Coordinates activities with the various service contractors for assigned meetings and/or events.•Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.•Review all event work orders, contractual obligations related to insurance, deposits, etc.•Maintain accurate records or pre-event planning, client request, billable charges, service orders, contractual requirements, etc.•Prepares cost estimates and monitors final billing.•Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events. Follow-up on all client request, concerns, and problems.•Attends appropriate planning, organization and other event and facility meetings in support of facility operations. Show less

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  Encore Live

  Aug 2019 - Apr 2020

  Senior Event Coordinator
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  Avantax

  Nov 2020 - Aug 2021

  Senior Meeting and Event Planner
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  Evanta, a Gartner Company

  Sept 2021 - now

  Community Program Manager