Vanessa Chan

Experience

• 

  Heyro Optical Company Limited

  Sept 2002 - Feb 2006

  Senior Merchandiser

  Communicated with clients from the U.S. and Europe for inquiries, samples and orders. Followed up production status, arranged QC and shipments to the major retailers e.g. Walmart.Met with clients from the U.S. to discuss seasonal developments of optical glasses, sunglasses and reading glasses. Also worked with the production manager and suppliers on developments. Tracked payments. Assisted the Sales Director to manage the sales coordinator team.

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  Union Knopf (HK) Ltd.

  Aug 2006 - Jul 2007

  Shipping Executive

  Arranged shipments, set up filing systems, sourcing, and managed the shipping department and warehouse.

• 

  TaiNam Industrial Company Ltd.

  Aug 2007 - Jun 2008

  Sales & Merchandiser

  Toys manufacturing industry

• 

  Yonyou Software Hong Kong

  Jun 2008 - Oct 2010

  Sales Executive

  Sold UFIDA ERP solutions to new corporate clients and new functions to the existing clients. Increased the number of active existing clients by 40% in one year.Participated in solution design and worked with the support team to resolve issues reported by users.

• 

  Pinnacle Technology Consulting Limited

  Oct 2010 - Sept 2014

  Senior Account Manager

  Sold licenses and various consulting services of Oracle E-Business Suite (EBS) application and Oracle Database (RDBMS) e.g. implementation, version upgrade and DBA outsourcing services etc. to corporate clients.

• 

  Orderbot Software Inc.

  May 2018 - Mar 2024

  Led successful implementation of major projects. Established relationships of trust with clients. Defined in-scope tasks, prepared project plans and status reports. Met with clients weekly to review project updates, and communicated with them as needed. Gathered business requirements, drew up business processes and did gap analysis. Solutioning based on requirements. It involved customization. Created a test plan based on the business processes. Conveyed requirements and solutions to the development team by creating tickets. Followed through the whole process from ticket grooming, getting budget approval from clients, discussing technical difficulties with the development team and QA team. Participated in daily standup, refinement and retrospective meetings with development and product teams. Owned the backlog of the projects’ tickets.Screened tickets created for the key accounts by the implementation team and customer success team before having the development team working on it. Prioritized tickets with product team and development team.Tested the new functions/ solution to ensure they meet clients’ expectations before passing the tickets to QA and users for UAT. Supported and guided users during UAT e.g. troubleshooting. Documented requirements, business flows, workflows in the system and customizations for the customer success team to maintain the system. Show less

  • Project Manager/ Business Analyst

    Apr 2019 - Mar 2024

  • Sales Assistant

    May 2018 - Apr 2019