Itoro Etuk

Experience

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  Federal Ministry of Lands and Housing

  Jan 2015 - Dec 2015

  QS Intern

  - Conducting feasibility studies on building sites to estimate materials, time, and labor costs- Preparing, negotiating, and analyzing costs for tenders and contracts- Advising on a range of legal and contractual issues- Valuing completed work and arranging for payments

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  National Youth Service Corps

  Sept 2018 - Sept 2019

  Office Support Assistant

  - Handling incoming calls and other communications (internal and external)- Managing filing system.- Recording information as needed.- Updating paperwork, maintaining documents and word processing

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  UBA Group

  Jun 2021 - Oct 2022

  Bank Teller

  - Serves customers by completing account transactions on daily basis under direct supervision.- Provides account services to customers by receiving deposits, handling customers cash withdrawals - Processing of FX transactions - ATM Monitoring - Handling of Clearing transactions and Pension activities. - Carry out other day-to-day financial transactions that may be assigned to me- Balancing numbers and figures at the end of the business day- Complete processing activities related to compliance and control- Assist new team members with procedural tasks when the need arises.- Contact internal and external customers when the need arises through the appropriate channel for communication.- Follows appropriate procedural rules for proper risk assessment that directly affects the business- Follows compliance in consideration for the bank’s reputation by adhering to the appropriate rules and regulations to safeguard UBA’s business interest and her clients. Show less

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  Blazeskills Solutions Systems LLC

  Nov 2022 - now

  Customer Service Agent

  ▪ Provide timely and effective technical support to customers via phone, email, or live chat, addressing inquiries, troubleshooting technical issues, and guiding users through problem-resolution steps.▪ Diagnose and escalate complex technical issues to appropriate internal teams for further investigation and resolution, ensuring a seamless customer experience.▪ Maintain accurate records of customer interactions, technical issues, and resolutions in the company's CRM system, ensuring thorough documentation for future reference.▪ Collaborate closely with cross-functional teams including product development, engineering, and quality assurance to communicate customer feedback, identify recurring issues, and drive continuous improvement of products and services.▪ Assist in creating and maintaining technical support documentation, including FAQs, troubleshooting guides, and knowledge base articles, to empower customers to resolve common issues independently.▪ Proactively identify opportunities to enhance customer satisfaction and retention by providing personalized, proactive support and offering additional product or service recommendations based on customer needs and usage patterns.▪ Stay abreast of industry trends, product updates, and emerging technologies to improve technical expertise and provide best-in-class support to customers continuously. Show less