Santhosh Kumar J

Experience

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  IBM

  Nov 2012 - Dec 2014

  Technical Support Engineer

  • Troubleshooting and hardware and software issues with server and workstation.• Installation & troubleshooting of windows XP, Vista & Win7 and configuring in the network.• Resolving different types of system problems.• Provide Server, Network, PC/Workstation administration and support• Maintain and create user accounts and policies within Active Directory.• Managing Symantec Backup Server and Monitoring Backup Jobs• Manage the Folder access in File Server• Configuration of Microsoft Outlook & Outlook Express for clients.• Network Monitoring with solar Wind Tool (Data center, Network devices).• Antivirus Maintenance of Sophos Endpoint Protection Console and deployed the client packages and setup the policy to disabled the Device. (DLP).• VOIP Instrument configuration and maintenance.• Experienced in IMS (Incident Management System) Ticket Tool.• Lotus configuration and Troubleshooting.• Installation client applications and troubleshooting in Desktop and Thin clients.• Attending customer queries for specific problems through phone and remote support.• Day to day activities handling of desktop, Servers and printer Issues. Show less

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  Allianz

  Apr 2014 - Mar 2016

  Executive - Corporate functions
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  Navigant BPM (India) Pvt .Ltd.

  Mar 2016 - now

  Admin