David Morcom

Experience

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  Telstra

  Jan 2007 - Jan 2015

  Operations Readiness Lead responsibility is to establish, maintain and improve the Transition Planning and Support processes and be responsible for the transition IT services and products from development to support with in IT Operations. Responsible for setting governance model with effective gates and setting structure for Operational Readiness Reviews within IT Operations in view of early engagement with programs and projects. Ensuring the project and technology teams work hand in hand over the different phases of these programs. Show less

  • Operational Readiness Lead

    Aug 2012 - Jan 2015

  • Lead Technical Analyst

    Jun 2009 - Aug 2012

  • Level 2 Application Support

    Jan 2007 - Jun 2009
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  Telstra

  Oct 2015 - Jan 2017

  Security Patch Management Lead

  Responsible for managing Telstra’s fleet wide patching program by co-ordinating an offshore team of 12 indirect resources to ensure that critical security OS, database and middleware vulnerabilities are remediated across 14,000 servers on a yearly basis. This also included the remediation of zero day vulnerabilities, monthly patching of critical and high vulnerabilities for Microsoft servers, quarterly patching of Linux internet accessible devices and ensure end of life servers are patched to terminal release and flagged for upgrading. Through the development of strong pre and post patching checks we were able to ensure there were no outages to Telstra systems during these remediation activities. Show less

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  Telstra

  Mar 2017 - Jan 2020

  Senior Integration & Project Specialist

  Senior Integration & Project Specialist with experience leading cross-function teams to deliver complex cross domain network and IT solutions. Lead and manage the end to end service transition of network services into Networks and IT operations teams. Partnered with developers to automate manual processes, saving time and money while decreasing errors. Assembled and lead a cross domain team of subject matter experts from impact line of business to ensure all operation support and security requirements are captured and delivered. Show less

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  Bureau of Meteorology

  Jul 2020 - now

  • Enterprise Service Management System Manager

    Jul 2022 - now

  • Senior Service Management Analyst

    Jul 2020 - Jul 2022