Alison Richardson

Experience

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  Itty Bitty Children's Boutique

  May 2010 - May 2012

  Sales Associate

  • Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction. • Work with customers to determine their needs and then recommend the right product to solve the customer’s problem. • Assist in ensuring that the product presentation area is clean and organized. • Develop and cultivate strong buying relationships with customers. • Process POS (point of sell) purchases.

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  Columbia Eye Associates

  May 2012 - Aug 2013

  Ophthalmic Technician

  • Perform preliminary exams including taking patient histories, visual acuity, pupil tests and gross confrontational fields.• Assist with routine tests, treatments, and minor surgeries including administering anesthetics and dilating drops, preparing relaying prescriptions to pharmacy. • Familiar with medications and ocular disease processes. • Instruct patients regarding insertion and removal techniques, disinfecting, cleaning, storing and care of contact lenses. • Minor calibration of equipment Show less

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  Farm Bureau Insurance of Tennessee

  Aug 2013 - Aug 2018

  •Install and support Software on PC, Mac and mobile devices. •Provide end user desk side and remote support. •Manage tickets, work orders, problems and tasks within a structured ticket management system. •Interact with other IT and non-IT teams to accomplish assigned tasks and tickets. •In-depth technical support and troubleshooting of software.•Escalate the ticket to the correct group if the incident cannot be resolved.•Set up and deploy computers and mobile devices including office 365, applications and remote access. •Support access to corporate network both on wireless as well as VPN.•Compare installed software with issued license to comply with audits as well as ensuring users have the appropriate access. •Extensive testing of third party and proprietary software to ensure fluid operating system upgrades.•Create and support virtual machines including enabling net bios over TCP/IP for printer access.•Research and recommend software that provides needs requested by clients Show less • Answer and resolve inbound technical calls.• Proficiently manage the resolution of technical calls; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.• Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows XP and Windows 7 environment, offering a variety of solutions over the phone. Using remote control tools to assist customers when needed.• Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed.• Meet or exceed statistical metrics regarding; ticket and call quality, first call resolution, schedule adherence, and call handle time.• Escalate high priority and high impact issues to the internal support teams. Show less

  • Desktop Support Administrator

    Sept 2017 - Aug 2018

  • Production Control Auditor

    Aug 2014 - Sept 2017

  • Helpdesk Associate

    Aug 2013 - Aug 2014
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  Maury County Public Schools

  Aug 2018 - Mar 2022

  • District Trainer

    Aug 2019 - Mar 2022

  • Technology Specialist

    Aug 2018 - Aug 2019
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  City of Columbia, TN

  Mar 2022 - Aug 2022

  Network Administrator