Tierra Harris, MBA

Experience

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  Indiana University South Bend

  Mar 2007 - Aug 2007

  IU Extended Learning Services Customer Service Representative

  •Provided extensive clerical support to company employees by copying, faxing and filing documents •Corresponded daily with over 40+ registrants through email, telephone or postal mail, providing updates on current and upcoming courses•Reviewed, processed and issued application requests for new course registration via in-person and through the IU Extended Services web portal•Performed pre- and post-event tasks such as setting up and breaking down areas, removing trash and cleaning facilities. Show less

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  Pinnacle Athletic Club

  Aug 2007 - Nov 2011

  Front Desk Associate

  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.• Answered a multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.• Maintained financial accuracy by collecting membership fees and payments for goods and service provided by the facility• Performed inventory oversight of all equipment and stocked goods, replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.• Managed all appointment scheduling and incoming calls• Performed extensive outbound calling to 30+ people daily to generate leads for potential members Show less

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  Pinnacle Athletic Club LLC

  Nov 2011 - Jun 2014

  Associate Director/Membership Coordinator

  • Led a team of 20+ employees, handling all recruiting, hiring, and training as well as ensuring all personnel performed at consistently high levels• Managed all marketing initiatives and leveraged referral network to promote business development • Generated monthly membership billing statements to over 200+ members• Supervised point-of-sales (POS) operations and filed daily and weekly club revenue reports• Interacted and communicated with club members regularly to solicit feedback in order to ensure customer satisfaction Show less

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  Michiana Area Council of Governments

  Jun 2014 - Aug 2023

  Transit Planner

  •Composed, managed and tracked federal and state grants from conception to completion, utilizing the Federal Transit Administration (FTA) Transit Award Management System (TrAMs), securing more than $22 million dollars in federal and state funds for capital and operating expenses• Served as a Program Manager for the FTA Section 5310 Program, securing over $1.2 million dollars in capital funds for private, non-profit corporations and local public eligible bodies in the South Bend, Indiana Urbanized Area• Worked closely with financial staff to execute monthly, quarterly and yearly milestone progress reports and federal financial reports for all active grants• Maintained detailed financial records and analyzed budget plans to ensure grant funds were spent down efficiently and in-line with terms and agreements made with the FTA• Collaborated effectively with stakeholders, board members, vendors and service providers on behalf of the Interurban Trolley public transit service and funding information • Assisted in facilitating daily operations (route planning, maintenance, service enhancement initiatives) for a fleet of 13+ vehicles for the Interurban Trolley public transit service in the Elkhart/Goshen, IN Urbanized area• Drafted and implemented multiple federally required program plans (Transit Asset Management (TAM) Plan, Public Transportation Agency Safety Plan (PTASP), Title VI and the Disadvantaged Business Enterprise (DBE) Program) for the Interurban Trolley/MACOG Show less

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  Technical College System of Georgia

  Oct 2023 - now

  Apprenticeship Grant Specialist

  Manage apprenticeship-related applications and contracts with employers accepted in the High Demand Apprenticeship Program (HDAP) formerly known as the High Demand Career Initiative (HDCI) Program;o Serve as first point of contact for employers and stakeholders;o Review all incoming apprenticeship funding applications for eligibility and completeness;o Draft & maintain grant documents, MOUs, and contracts;o Track grant progress and apprentice enrollments;o Prepare data for grant-related reporting, including the annual HDAP Program report;• Prepare and ensure all program contracts are reviewed and executed by successful applicants and TCSG staff;• Plan, support, and coordinate meetings, info sessions, and conferences to support employers in apprenticeship-related initiatives;• Monitor grant funds for compliance with federal and state regulations;• Assist with apprenticeship-related records retention;• Provide technical assistance to stakeholders;• Assist with grant closeout processes and related ad hoc reporting Show less