Mohammad Farhan

Experience

• 

  Emerio

  Nov 2016 - Sept 2020

  Junior Support Engineer

  • To monitor and maintain the customer's system and network infrastructure in shift rotation 24 hour, 365 days.• To act as 1st/2nd level service desk for customer's IT engineer and operation management.• To coordinate trouble-shooting procedures with our valued customers, network carrier and respective system and network vendors.• To assist Service Management Executive regarding operation related matters.• Advise and suggest improvement for operation related documents. Responsible for Ticket Management, escalation and elevation.• To perform other miscellaneous job-related duties as assigned•Provide technical support on operational or maintenance of a personal computers|Applications| other products| peripherals using documented procedures and available tools•Use appropriate troubleshooting techniques by using the relevant FAQ‘s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises•Responsible to meet customer SLA’s agreed in place Show less

• 

  NTT Ltd.

  Aug 2020 - Sept 2020

  Junior Support Engineer
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  DXC Technology

  Sept 2020 - now

  Sr Analyst II Infrastructure Services

  • Provide technical support in infrastructure services, responding to issues and assisting in tasks.• Contribute to the implementation of infrastructure projects and assignments.• Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.• Work with the team to enhance infrastructure effectiveness and address technical challenges.•Follow established best practices and standards in infrastructure service delivery.•Utilize technical skills to address infrastructure issues and incidents. Show less