Dee Armstrong

Experience

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  Rite Aid/ Walgreens

  Oct 1998 - now

  Pharmacy Technician

  Assist in inventory and pharmacy management processes including: paperwork, order review, inventory returns, restocking shelves, and physical inventory preparation. Engage with customers in a friendly and efficient manner while collecting customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices. Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution. Retrieve the appropriate medication from inventory, create prescription labels, adhere labels to prescription containers and place medication into prescription containers. Assist in the administration of company programs including: Immunizations, Medication Therapy Management (MTM), Customer Loyalty programs, etc. Show less

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  Verizon Wireless

  Oct 2006 - May 2017

  Operations Manager

  Key holder for location which includes sales floor management of 10-15 people, sales flow check points, open/closing location, cash management and floor management scheduling. Manage and provides guidance to weekly inventory, including shipping/receiving of warehouse merchandise, maintains an operationally efficient and accurate daily and monthly inventory cycle count strategy utilizing VIIA & SAP, ensures on-going integrity of high risk sku’s by comparing and verifying inventory results, investigating variances and root cause analysis to implement permanent corrective action, stocking, fronting, facing, and rotation of manufacturer’s stock to avoid instances of damage or expiration and maintain proper levels of stock. Provide effective training to staff ensuring optimal efficiency and compliance with proper processing policies and procedures. Administrator for IT and facilities repair and maintenance request, maintaining office supplies, collateral and equipment, and ensure appropriate display of merchandise, and plan-o-gram execution.Notable Contributions: • Consistent ranking in the top 3 in the zone and the top 50 in the region. Decreased year end shrink result between 2013 through 2016 from .25% to .03% on a goal of <.12%. • 2014 Contributed significant efforts improving shrink results by implementing zone wide initiative to train, coach and mentor managers and operations team on inventory management. • Increased orders placement and expedited orders by 20% by streamlining office supplies, collateral and equipment maintenance with in-house tracking systems. Show less

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  Bank of America

  May 2018 - Apr 2020

  Relationship Banker

  Responsible for conducting research and analysis of account activity, Open up checking and saving accounts for both personal use and Business use. Submit applications for clients applying for loans such as a credit cards, Auto Loans, Home Loans etc. Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. Working in a fast-paced, changing environment that requires accuracy, multitasking and communication in an efficient manner. Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center. Navigating multiple computer systems while interacting with the client. • Recognized for consistently meeting 100% Adherence, in daily schedule • Ranked top performer for Client Experience with surveys over 90% the requirement is 90% or above Show less