Silvia Todorova

Experience

• 

  Chalkidiki Auto & Moto

  May 2014 - Sept 2014

  Office Assistant

  Communicating with customers, creating applications, documents and assisting in various administrative tasks, discussing with clients regarding request specifics and ensuring customer’s satisfaction

• 

  Bul-Transport

  Oct 2014 - Aug 2015

  Technical Assistant

  Managing project progress via emails, handling office documentation, reports and tables,conducting researches for cold contact of new clients, verifying legal parameters

• 

  IBM

  Aug 2015 - Jan 2019

  Coordinating the visits of engineers to customer sites, arranging parts delivery, communicating with clients by phone and email to arrange accesses,ensuring issue resolution First point of contact for customers, managing service requests and customer expectations, identify and resolve customer problems, participation in project for assessment and teaching to ensure process compliance E2E parts handling, ensuring customer compliance

  • Resource Manager

    Sept 2018 - Jan 2019

  • Customer Support Representative

    Jul 2016 - Aug 2018

  • Customer Replaceable Unit (CRU) service part

    Aug 2015 - Jul 2016
• 

  CADABCO LTD

  Mar 2020 - Jul 2021

  Project Manager

  Monitoring project financial status, responsible for on time invoicing, coordinating suppliers, transport companies and installation team,manage implementation of ISO 9001

• 

  OnProcess Technology

  Aug 2021 - Jan 2024

  Process Analyst / Cisco Account

  Creating and updating EMEA and Global processes, responsible for ChangeManagement process, coordinating with teams and stakeholders across all levels of theorganization to ensure changes are implemented in a timely manner and well-documented,handling variety of information requests on ad-hoc bases