Silvia Todorova

Silvia Todorova

Office Assistant

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location of Silvia TodorovaLozenets, Sofia City, Bulgaria

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  • Timeline

  • About me

    Keen to the next adventure

  • Education

    • New Bulgarian University

      -
      Bachelor of Business Administration - BBA
  • Experience

    • Chalkidiki Auto & Moto

      May 2014 - Sept 2014
      Office Assistant

      Communicating with customers, creating applications, documents and assisting in various administrative tasks, discussing with clients regarding request specifics and ensuring customer’s satisfaction

    • Bul-Transport

      Oct 2014 - Aug 2015
      Technical Assistant

      Managing project progress via emails, handling office documentation, reports and tables,conducting researches for cold contact of new clients, verifying legal parameters

    • IBM

      Aug 2015 - Jan 2019

      Coordinating the visits of engineers to customer sites, arranging parts delivery, communicating with clients by phone and email to arrange accesses,ensuring issue resolution First point of contact for customers, managing service requests and customer expectations, identify and resolve customer problems, participation in project for assessment and teaching to ensure process compliance E2E parts handling, ensuring customer compliance

      • Resource Manager

        Sept 2018 - Jan 2019
      • Customer Support Representative

        Jul 2016 - Aug 2018
      • Customer Replaceable Unit (CRU) service part

        Aug 2015 - Jul 2016
    • CADABCO LTD

      Mar 2020 - Jul 2021
      Project Manager

      Monitoring project financial status, responsible for on time invoicing, coordinating suppliers, transport companies and installation team,manage implementation of ISO 9001

    • OnProcess Technology

      Aug 2021 - Jan 2024
      Process Analyst / Cisco Account

      Creating and updating EMEA and Global processes, responsible for ChangeManagement process, coordinating with teams and stakeholders across all levels of theorganization to ensure changes are implemented in a timely manner and well-documented,handling variety of information requests on ad-hoc bases

  • Licenses & Certifications

    • European Computer Driving License Certificate

      ECDL / ICDL Certification
      Jan 2015