Paul Griffin

Experience

• 

  Index

  Feb 2000 - Feb 2002

  Service supervisor
• 

  B&Q

  Mar 2002 - Aug 2013

  Decor Supervisor

  Organise rota's for a team of 12 staff in the paint department. Serve customers via face to face and telephone. Merchandise bays to a professional standard for customers. Fill in for my manager while he is not in, including walking senior members of the company around the store and building up strong positive relationships with internal and external stakeholders. Using initiative and pro actively demonstrating products to customers to improve sales and improve average transaction value. I would also manage promotional ends and creating a look or theme which would run through the store; this would inspire customers projects and ensure improvement in sales as all stock for the theme would be placed together.Providing solutions to problems and creating new processes; including process documents for the new system implemented in the cash office and job tasks for staff within the team. Gained a CIityand Guilds NVQ in retail skills. Show less

• 

  TradePoint UK

  Sept 2013 - Dec 2015

  Serve customers via face to face, telephone and email. Given challenging targets to open new accounts to ensure business growth. Deal with customer complaints to maximise customer satisfaction. Organise breaks to ensure maximum department cover throughout the day. I am also fully trained of the fork lift. Ensuring any till discrepancies are investigated. The most valuable skill I have learnt is managing orders with the use of the Back Office system where I can amend orders, provide and seek updates from supplier/customer, creating purchase orders and receive deliveries which are then added to the store database. Within ordering, I am also responsible for sourcing products which are either out of stock in store or the quantity exceeds store stock levels; this involves going to the supplier and using a margin tool to provide the quote for the customer. Once the quote has been approved, we would the order this via the supplier directly and delivery he stock direct to site. Show less

  • Acting TradePoint manager

    Jul 2015 - Dec 2015

  • Supervisor

    Sept 2014 - Nov 2015

  • Level 5

    Sept 2013 - Sept 2014
• 

  B&Q

  Dec 2015 - May 2017

  Delivering excellent customer service, whilst managing staffing levels, and business requirements in a fast paced retail environment. Completing duty manager roles, including health and safety checks, disciplinary action and dispute resolution. Actively coached and developed staff through face to face on the spot feedback and annual appraisals. Manage the team to meet sales budgets set by head office. Construct staff rota’s to maximise departmental coverage over the 7 working days of the week. Have weekly departmental walks with GM to construct a plan of action for the week in regards to standards. Deal and own customer complaints through to resolution. Ensure the team is engaged and working to meet the company’s expectations. Show less

  • Building Manager

    Dec 2016 - May 2017

  • Acting Trading Manager - Building department

    Dec 2015 - Dec 2016
• 

  Trios - a SPIE Group Company

  May 2017 - Jul 2018

  Senior B&Q Service Desk Co-Ordinator

  The first point of escalation to the client. This could come via the help-desk, B&Q head office or the sites area manager. Oversee all jobs logged by B&Q to help ensure attendance is made within contractual SLA's. Segregate client reports and distribute to separate areas of SPIE. I managed certain job types through a number of subcontractors. Construct weekly league tables based on division performance. Ensure B&Q’s uplift policy is followed for any job that will cost more than £250. Construct Quotes for any works over £1500. Show less

• 

  SPIE Facilities

  Jul 2018 - Sept 2019

  Overseeing a team of 5 people to ensure Planned maintenance for clients is scheduled in and booked in with the client. Ensuring Reactive calls are attended to within SLA. Ensuring all quotes are issued within a timely manner and cost effective for the client and the business. Working closely with subcontractors to ensure correct working practices are adopted. Managing engineers holidays. Dealing with escalations in hours as well as out of hours. Ensuring all paperwork and certificates are reviewed before sending to the client and where applicable sent back to engineer subcontractor to fill in correctly to the agreed standards. Working with the scheduling team and wider business to adopt Smart planning. Implementation of Three before Three PM. Show less

  • Team Leader

    Jan 2019 - Sept 2019

  • Small Projects & Quotes Co-Ordinator

    Jul 2018 - Jan 2019
• 

  Southern Communications Ltd

  Sept 2019 - Aug 2023

  Data Delivery Co-Ordinator
• 

  Neos Networks

  Aug 2023 - now

  Order Manager