Noemi Szabo

Experience

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  EDUCATIVA

  Oct 2012 - Jan 2021

  As a Project Manager at EDUCATIVA, I successfully organized and supervised the daily activities of the company's Support Center, providing support for various education projects. Key responsibilities included:- Coordinating a team of 10 support center agents to ensure smooth operations.- Monitoring calls to improve quality and performance.- Managing and developing objectives for day-to-day call center activities.- Overseeing the Timisoara office operations.- Hiring and training personnel to deliver exceptional service.- Preparing reports and analyzing statistics related to calls and costs.- Utilizing support center technologies such as PBX providers, CRM, and multi-channel communication platforms.- Assisted with the automation and implementation of a chatbot.- Creating annual budgets and tracking expenses. Show less During my role as an Events Manager, I coordinated logistics for the Romanian International University Fair, an annual event that attracts approximately 3000 visitors in one day. Responsibilities included:- Managing event logistics, hiring contractors, and liaising with venue staff.- Planning and managing event budgets.- Training and supervising a team of 35-40 volunteers.- Collaborating closely with the marketing coordinator on promotional activities.- Overseeing event operations and ensuring smooth execution.- Preparing post-event reports and developing future strategies. Show less

  • Project Manager

    Jan 2017 - Jan 2021

  • Events Manager

    Sept 2013 - Jan 2021

  • Support Center Agent

    Oct 2012 - Dec 2016
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  Morningstar Sustainalytics

  Jan 2021 - now

  In my current position, I work on Single Source Depository (SSD), an internal platform that supports ESG research analysts by streamlining and facilitating data collection workflows. My focus is on building scalable, user-friendly solutions that improve the efficiency and quality of research data handling.I contribute across the full stack using:- C# .NET for backend services and API development- TypeScript + Angular for responsive, intuitive UIs- PostgreSQL for data modeling and persistenceKey responsibilities:Developing and maintaining new features in a modular, service-oriented architectureCollaborating closely with stakeholders to align tech solutions with research needsEnsuring system reliability and data integrity through rigorous testing and code reviews Show less As an ESG Research Team Lead, I was responsible for:- Leading and managing a team of 8 data analysts focused on research in the Energy sector, ensuring the achievement of monthly targets.- Conducting monthly and weekly workload analysis, developing timelines, and organizing day-to-day tasks for the team.- Monitoring the research process, performing review and quality assurance tasks for research and client deliverables.- Providing coaching and organizing team initiatives and improvement projects.- Establishing team objectives and key results (OKRs), and preparing reports on quarterly, monthly, and weekly team performance and activities.- Drafting and monitoring Personal Development Plans and Personal Improvement Plans for research analysts.- Contributing to monthly quality assurance tasks performed by the research team.- Creating Standard Operating Procedures (SOPs) for internal research platforms and tools, and coordinating platform testing.- Assisted with the automation of daily tasks. Show less

  • Software Developer

    Mar 2025 - now

  • Software Developer

    Mar 2024 - May 2025

  • ESG Research Team Lead, Research Products

    Jan 2021 - Apr 2024