Mark Commune

Experience

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  Connecticut Financial Services, LLC

  Jan 1996 - Jan 2004

  Vice President, Sales Manager (Mortgage Lending)
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  Town of Seymour CT

  Jan 2003 - Jan 2005

  Vice Chairman, Board of Finance
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  Wachovia, A Wells Fargo Company

  Jan 2004 - Jan 2006

  Officer, Financial Specialist
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  Citizens Bank

  Jan 2006 - Jan 2009

  Vice President, Retail Branch Manager
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  Citizens Bank

  Dec 2009 - Mar 2017

  Responsible for the planning, implementation, and sustained execution of performance coaching with Regional Manager and above colleagues in all distribution lines of business including Retail, Wealth, Premier Banking, Business Banking and Contact Center across a fourteen state footprint. Manage a team of sales and service leaders across the country that build performance coaching capabilities to drive sales, revenue, increased customer satisfaction and consistency. Contribute to the customer experience process development and implementation including development of the operating procedures and sales processes for Licensed Bankers, Universal Bankers and Small Business Bankers.In 2012 managed the implementation of a LEAN sales and service efficiency process across the Retail footprint. Show less Responsible for the production of business DDA units and dollars, lending and cross sell of cash management, personal products and customer satisfaction at the market level.Managed small business production in the 120+ retail traditional and retail partnership delivery (in-store) branches in Rhode Island and Connecticut that are broken down to 10 different regions.• Increased markets average quarterly checking deposit growth 158%.• Produced 32% of franchises call center credit card sales with 8% of the franchises branches.• Drove call center credit card applications up 435%, approvals 111% and booked dollars 392%.• Improved business loan and line applications from retail branches 27%, approvals 66% and booked dollars 316%.• Increased call center overdraft applications 161%, approvals 81% and booked dollars 47%.• Managed a 24% lift in executed business customer profiles at retail branch locations. Show less

  • Retail Banking Sales Manager, Southern New England

    Jan 2016 - Mar 2017

  • Retail Regional Manager, Vice President

    Apr 2014 - Jan 2016

  • Sales & Service Manager, Performance Coaching Lead

    Jan 2012 - Apr 2014

  • Small Business Sales Manager, Vice President

    Dec 2009 - Jan 2012
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  Santander Bank, N.A.

  Mar 2017 - Mar 2018

  Senior Vice President - Region Executive Coach - Southern and Western New England

  Coach and develop a team of 8 District Executives with over 150 retail branches in MA, CT, and RI to increase revenue, drive operational excellence, and lead teams to a first class customer experience.

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  KeyBank

  Mar 2018 - Feb 2023

  Lead the retail branch network, mortgage, and small business across the New England states of the KeyBank footprint.

  • SVP, Region Leader, New England (Branch, Mortgage, Small Business)

    Apr 2020 - Feb 2023

  • Area Retail Leader

    Mar 2018 - Apr 2020
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  Key Private Bank

  Feb 2023 - now

  Senior Vice President, Private Bank Market Leader - CT & MA

  Lead the team serving high net worth clients in Connecticut and Massachusetts specializing in portfolio management, wealth protection, borrowing & liquidity needs, trust & estate planning, insurance & risk management, and tax strategies.