Laura Escalada

Experience

• 

  Dell Technologies

  Aug 2011 - Mar 2025

  Provides technical expertise in support of pre-sales activities in the assigned market. Assists in the analysis, design, and development of fully integrated technology solutions. Technical emphasis is on hardware capabilities, software requirements and systems integration. May assist in the development of responses to customer requests and proposals as required. Applicable markets: Commercial, Public, Partner, Specialist/Practice.Assists the Sales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans. Leverage knowledge of competitive solutions to effectively address and dispel customer objections to Dell EMC solutionsGlobal Services Associate Program (GSAP) - Presales Show less Assigned field engineer for levels 1 & 2 accounts who cares about Dell EMC IT Solutions. Tasks:• Act in a leadership role between Dell Emc and customers that ensures high degree of customer satisfaction.• Account management duties and functions.• Recognize customer needs and be part of the Account Team.• Perform new installations, preventive and maintenance tasks on Dell Emc equipment.• Leadership role on escalations and critical situations.• Customers: Telco, Service Providers, Public Admin, etc. Show less

  • Presales Solution Architect

    Feb 2023 - Mar 2025

  • Data Center Sales Executive

    Aug 2021 - May 2023

  • Data Center Field System Engineer

    Aug 2019 - Jul 2021

  • Account System Engineer

    Aug 2017 - Aug 2019

  • Sr. Account Service Engineer

    Dec 2013 - Aug 2017

  • Customer Service Engineer

    Aug 2011 - Dec 2013
• 

  Microsoft

  Mar 2025 - now

  Azure Sales Specialist