MARUF ALI SAYED

MARUF ALI SAYED

EMF Engineer

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location of MARUF ALI SAYEDMumbai, Maharashtra, India

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  • Timeline

  • About me

    Service account Manager at Airtel

  • Education

    • University of Mumbai

      2010 - 2015
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering 1st class
    • University of Mumbai

      2017 - 2019
      Master of Business Administration - MBA Operations A
  • Experience

    • Vedang Cellular Services Pvt. Ltd - A Quess Company

      Jan 2014 - Aug 2014
      EMF Engineer

      Responsibilities and Achievements:• Testing radiation level on the sites with effective use of Narda SRM 3006/3000 & NBM• EMF Survey for Airtel, Vodafone, Tata, RCOM, RELIANCE Jio• DOT (Department of Telecom) audit For Vodafone and Airtel.• Checking compliance of Sites as per DOT.

    • Ericsson India

      Dec 2014 - Mar 2019
      RF Engineer

      Responsibilities and Achievements:• Resolving mobile network related issue for Airtel.• Handling E-mail escalations of TSG desk for Mumbai Circle.• Handling roaming and international roaming related issue.• Basic troubleshooting in circuit switch as well as packet switch (taking call trace, sms trace, taking traces at SGSN and GGSN end and forwarding to the next level)

    • WhiteHat Jr

      Aug 2019 - Jul 2023

      Responsibilities and Achievements:• Resolving and troubleshooting L1 and L2 for Customers.• Promoted to Relationship Manager within 3 months of Joining.• Solving Customer Queries and giving 24x7 support for Best Customer Satisfaction• Promoted to Team Lead Operations in 8 months for handling a Team Size of 25.

      • Senior Operations Manager

        Oct 2021 - Jul 2023
      • Operations Training Manager

        Feb 2021 - Sept 2021
      • Trainer

        Jul 2020 - Jan 2021
      • Operations Team Leader

        Mar 2020 - Jun 2020
      • Relationship Manager

        Nov 2019 - Feb 2020
      • Technical Support Engineer

        Aug 2019 - Oct 2019
    • Airtel Business

      Sept 2023 - now
      Service Account Manager
  • Licenses & Certifications

    • • CCNA (Cisco Certified Network Associate) - CSCO13016008.

      Cisco