MARUF ALI SAYED

Experience

• 

  Vedang Cellular Services Pvt. Ltd - A Quess Company

  Jan 2014 - Aug 2014

  EMF Engineer

  Responsibilities and Achievements:• Testing radiation level on the sites with effective use of Narda SRM 3006/3000 & NBM• EMF Survey for Airtel, Vodafone, Tata, RCOM, RELIANCE Jio• DOT (Department of Telecom) audit For Vodafone and Airtel.• Checking compliance of Sites as per DOT.

• 

  Ericsson India

  Dec 2014 - Mar 2019

  RF Engineer

  Responsibilities and Achievements:• Resolving mobile network related issue for Airtel.• Handling E-mail escalations of TSG desk for Mumbai Circle.• Handling roaming and international roaming related issue.• Basic troubleshooting in circuit switch as well as packet switch (taking call trace, sms trace, taking traces at SGSN and GGSN end and forwarding to the next level)

• 

  WhiteHat Jr

  Aug 2019 - Jul 2023

  Responsibilities and Achievements:• Resolving and troubleshooting L1 and L2 for Customers.• Promoted to Relationship Manager within 3 months of Joining.• Solving Customer Queries and giving 24x7 support for Best Customer Satisfaction• Promoted to Team Lead Operations in 8 months for handling a Team Size of 25.

  • Senior Operations Manager

    Oct 2021 - Jul 2023

  • Operations Training Manager

    Feb 2021 - Sept 2021

  • Trainer

    Jul 2020 - Jan 2021

  • Operations Team Leader

    Mar 2020 - Jun 2020

  • Relationship Manager

    Nov 2019 - Feb 2020

  • Technical Support Engineer

    Aug 2019 - Oct 2019
• 

  Airtel Business

  Sept 2023 - now

  Service Account Manager