Rana O. AR. Ismail

Experience

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  ADDC

  Oct 2016 - Aug 2018

  Customer Service Representative

  - Preparing technical documents for customers according to their needs.- Managing different types of customers and updating their detail.- Transferring calls to responsible departments for accurate information, and fast service.- Coordinating team work and assisting co-workers in inquiries they have- Asked open-ended questions to assess customer needs.- Learned, referenced and applied product knowledge information.

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  Seven Media

  Jan 2018 - Feb 2018

  PR & Digital Media

  - Analysing and create media coverage reports.− Create Arabic & English content for the client's Digital & Social Media campaigns as well as ensuring the targeted audience engagement.− Made use of the latest techniques with creative use of video, infographics and images.− Content calendar creator.− Proposals for clients.

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  Helen Holidays Egypt

  Jan 2019 - Feb 2021

  - Generated leads and exceeded sales goals.- Negotiated all contracts with prospective clients.- Assisted in determining the pricing schedules for quotes, promotions, and negotiations.- Prepared weekly and monthly reports as well as sales presentations to a range of prospective clients. - Understood and promoted company programs.- Prepared and submission of sales contracts for orders.- Meet clients and potential clients to evaluate needs or promote products and services.- Maintained client records.- Addressed client questions about credit terms, products, prices and availability. عرض أقل - Handled all the travel operation requirements including reserving transportation, excursions, domestic flights, and Nile cruises and hotels accommodation.- Provided customers with detailed vacation plans, either ready-made packages or customized packages upon customer’s request from A to Z.- Performed quotation & offers ( FIT & Groups ).- Effectively worked on urgent & last minute bookings operations.- Maintained relation with online and offline suppliers.- Dealt with occurring travel problems, complaints or refund. عرض أقل

  • Sales Representative

    Jan 2021 - Feb 2021

  • Tour Operator

    Jan 2019 - Feb 2021
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  Microwize Technology, Inc.

  Feb 2021 - now

  - Worked on the full RCM cycle or as a RE for different healthcare providers including Pain Management, Urology, Mental Health, Paediatric and Chiropractic.- Created monthly receivables aging reports.- Maintained a record of all rejected and denied claims.- Sent the necessary paperwork to the insurance company so they can process the claim.- Arranged monthly meetings with the providers to discuss about account issues.- Created portals as well as EFT enrollments required from the provider by the insurance. عرض أقل

  • Senior EDI Enrollment Specialist

    Feb 2024 - now

  • EDI Enrollment Specialist

    Jul 2023 - Feb 2024

  • RCM Medical Billing Specialist

    Feb 2021 - Jun 2023