Rana O. AR. Ismail

Rana O. AR. Ismail

Customer Service Representative

Followers of Rana O. AR. Ismail705 followers
location of Rana O. AR. IsmailNew Cairo, Cairo, Egypt

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  • Timeline

  • About me

    Senior EDI Enrollment Specialist @ Microwize Technology, Inc.

  • Education

    • Al Najah Private School L.L.C.

      2003 - 2014
      IGCSE Pearson, Edexcel, Cambridge 6 O-Levels, 2 AS-Levels, 1 A-Level

      الأنشطة والجمعيات:English teacher assistant & Fundraiser for bake sales.

    • Abu Dhabi University

      2014 - 2018
      Bachelor of Arts (B.A.) Strategic Communication Cumulative GPA 3.85

      الأنشطة والجمعيات:Club President & Social Media Representative @ Ihsan Club Vice President @ Egyptian Culture Club

  • Experience

    • ADDC

      Oct 2016 - Aug 2018
      Customer Service Representative

      - Preparing technical documents for customers according to their needs.- Managing different types of customers and updating their detail.- Transferring calls to responsible departments for accurate information, and fast service.- Coordinating team work and assisting co-workers in inquiries they have- Asked open-ended questions to assess customer needs.- Learned, referenced and applied product knowledge information.

    • Seven Media

      Jan 2018 - Feb 2018
      PR & Digital Media

      - Analysing and create media coverage reports.− Create Arabic & English content for the client's Digital & Social Media campaigns as well as ensuring the targeted audience engagement.− Made use of the latest techniques with creative use of video, infographics and images.− Content calendar creator.− Proposals for clients.

    • Helen Holidays Egypt

      Jan 2019 - Feb 2021

      - Generated leads and exceeded sales goals.- Negotiated all contracts with prospective clients.- Assisted in determining the pricing schedules for quotes, promotions, and negotiations.- Prepared weekly and monthly reports as well as sales presentations to a range of prospective clients. - Understood and promoted company programs.- Prepared and submission of sales contracts for orders.- Meet clients and potential clients to evaluate needs or promote products and services.- Maintained client records.- Addressed client questions about credit terms, products, prices and availability. عرض أقل - Handled all the travel operation requirements including reserving transportation, excursions, domestic flights, and Nile cruises and hotels accommodation.- Provided customers with detailed vacation plans, either ready-made packages or customized packages upon customer’s request from A to Z.- Performed quotation & offers ( FIT & Groups ).- Effectively worked on urgent & last minute bookings operations.- Maintained relation with online and offline suppliers.- Dealt with occurring travel problems, complaints or refund. عرض أقل

      • Sales Representative

        Jan 2021 - Feb 2021
      • Tour Operator

        Jan 2019 - Feb 2021
    • Microwize Technology, Inc.

      Feb 2021 - now

      - Worked on the full RCM cycle or as a RE for different healthcare providers including Pain Management, Urology, Mental Health, Paediatric and Chiropractic.- Created monthly receivables aging reports.- Maintained a record of all rejected and denied claims.- Sent the necessary paperwork to the insurance company so they can process the claim.- Arranged monthly meetings with the providers to discuss about account issues.- Created portals as well as EFT enrollments required from the provider by the insurance. عرض أقل

      • Senior EDI Enrollment Specialist

        Feb 2024 - now
      • EDI Enrollment Specialist

        Jul 2023 - Feb 2024
      • RCM Medical Billing Specialist

        Feb 2021 - Jun 2023
  • Licenses & Certifications

    • Facebook and Instagram Advertising

      Kepler Marketing School
      Oct 2019
    • Presentation Skills

      Tick-Talk
      Jan 2020
    • Content Creation

      Kepler Marketing School
      Nov 2019
  • Volunteer Experience

    • Ihsan Club - Club President & Social Media Representative

      Issued by Abu Dhabi University on Sept 2014
      Abu Dhabi UniversityAssociated with Rana O. AR. Ismail
    • Production Assistant & Sound Technician

      Issued by Voton Media on Dec 2016
      Voton MediaAssociated with Rana O. AR. Ismail
    • Fundraiser

      Issued by Al Najah Private School L.L.C. on Sept 2012
      Al Najah Private School L.L.C.Associated with Rana O. AR. Ismail
    • English Teacher Assistance

      Issued by Al Najah Private School L.L.C. on Sept 2013
      Al Najah Private School L.L.C.Associated with Rana O. AR. Ismail
    • Egyptian Culture Club - Vice President

      Issued by Abu Dhabi University on Apr 2016
      Abu Dhabi UniversityAssociated with Rana O. AR. Ismail
    • Community Volunteer

      Issued by Alihsan Charity Association on Jul 2015
      Alihsan Charity AssociationAssociated with Rana O. AR. Ismail
    • Registration Coordinator & Customer Service Team Lead

      Issued by The Color Run on Mar 2015
      The Color RunAssociated with Rana O. AR. Ismail
    • Customer Service Representative & Registration Coordinator

      Issued by Yas Marina Circuit - The Meeting Place of Champions on Nov 2015
      Yas Marina Circuit - The Meeting Place of ChampionsAssociated with Rana O. AR. Ismail
    • Fundraising Volunteer

      Issued by The Terry Fox Foundation on Feb 2011
      The Terry Fox FoundationAssociated with Rana O. AR. Ismail