Rachel Evans

Experience

• 

  Gowings Bros Limited

  Jan 2000 - Jan 2003

  Store Manager

  Manage a Team of up to 8 Retail staff Provide a high level of Customer ServiceResolve Customer satisfaction issues if neededOpen Store and prepare tills for tradingClose Store and empty tills and perform banking for daily takingsAssist with RosteringRetail Sales

• 

  DP World

  Jul 2003 - Jul 2013

  Stevedore / Rail Coordinator

  Lead a Rail Operations Team of 5 peopleControl the Receiving and Delivering of Containers via RailReceive Incoming Rail Consists for unloading TrainsCreate Outgoing Rail Consists for the loading of Trains Develop Order of Work documents for Unloading/Loading of TrainsGeneral Stevedore DutiesR&D ClerkGeneral Duties ClerkDrive and Operate Heavy Machinery for the loading and unloading of Shipping Containers

• 

  Sydney International Container Terminal

  Jul 2013 - May 2014

  Stevedore

  General Stevedoring Operation Control Tower Clerk (Waterside and Landside)Training

• 

  Hutchison Ports Australia

  Jul 2013 - Mar 2014

  System Development

  Learn how to use Operating System before Terminal OpeningCreate Documents for Operating SystemCreate Training and Process documents for Operating SystemLead training for new employees to understand and use Operating System

• 

  Hutchison Ports Australia

  Jun 2014 - Apr 2024

  Manager a team of 5 Service Desk employeesOversee all-- IT service requests- Equipment roll out- Troubleshooting IT issues- Customer Service Manager of the Terminal Operating System Manage and lead the Application Support Team.Oversee all -- User Acceptance Testing- Troubleshooting- System Issue Investigations- Training and development Documentation - System Upgrades and - Process monitoring and improvement Process Creation and DocumentationOperating System AnalysisTroubleshooting and User SupportUser Acceptance and Enhancement TestingTrainingIssue Investigation and Documenting

  • Service Desk Manager

    Nov 2018 - Apr 2024

  • Manager - nGEN (TOS) Application Support

    Oct 2016 - Apr 2024

  • Superintendent - System Development and Support

    Jun 2014 - Apr 2024
• 

  WireCo

  Apr 2024 - now

  National Account Manager - Maritime at Lankhorst Wire Co. Australia