Rizwana Mistry

Experience

• 

  Presidency College and Business School

  Jul 2001 - Dec 2001

  Senior Administrator

  • Center Operations MIS and data management as per the process defined.• Ensuring a smooth and harmonious working relationship between teachers, Students,• Improving the overall image and brand equity of the organization• Ensuring the Office Administration viz Time Office, House Keeping, Maintenance, Bills Payment,

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  Firstsource

  Sept 2002 - Oct 2003

  Customer Service Executive

  • Customer Service• Finance• Technical Support • Inbound Calls • Upselling • UK Clients • Customer Satisfaction

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  Rizalia

  Jun 2009 - May 2015

  Owner

  • Complete detailed design briefs and tech packs for seasonal product range development as per range plan.• Complete all Tech packs with full technical specifications and support the sourcing team with product details requirements for all developments across the season.• Complete design requirements on a seasonal basis, hitting key due dates and follow up dates.• Conduct Seasonal Research on Fashion Trends and stay up-to-date with trend shifts. Prepare Trend presentations.• Study market competition and trends from benchmarked international and domestic brands. Prepare competition analysis presentations.• Incorporate learning and create USP through designs post research and market study.• Prep and present concepts from trend to design development with the Fashion product team each season• Develop and source a library of new materials and techniques for accessories on a regular basis.• Review and sign off on all samples with consent from Creative head, to ensure standardization throughout the assortment.• Conduct and refine Fits for apparel with every season and customer survey/feedback sessions.• Manage creative concept to style ideas to the plan, ensuring that each item is a winner and that the assortment is properly balanced and invested by ensuring there is an appropriate balance of looks, silhouettes, fabrics, patterns, color, price points, etc.• Ensure ensembling of Fashion Apparel & Accessories with close collaborate with the design team members. • Travel to factories for design and development of product.• Communicate and collaborate with sourcing team to support vendors and on-time production.• Analyze & study(with retail & category team) weekly and monthly sales reports to constantly improve hit rate.• Recognize and react quickly to all trends, whether product or store related.• Attend follow-up meetings for all products and manage workload accordingly Show less

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  Tevar

  Jan 2014 - Apr 2015

  Head Fashion Designer

  • Complete detailed design briefs and tech packs for seasonal product range development as per range plan.• Complete all Tech packs with full technical specifications and support the sourcing team with product details requirements for all developments across the season.• Complete design requirements on a seasonal basis, hitting key due dates and follow up dates.• Conduct Seasonal Research on Fashion Trends and stay up-to-date with trend shifts. Prepare Trend presentations.• Study market competition and trends from benchmarked international and domestic brands. Prepare competition analysis presentations.• Incorporate learning and create USP through designs post research and market study.• Prep and present concepts from trend to design development with the Fashion product team each season• Develop and source a library of new materials and techniques for accessories on a regular basis.• Review and sign off on all samples with consent from Creative head, to ensure standardization throughout the assortment.• Conduct and refine Fits for apparel with every season and customer survey/feedback sessions.• Manage creative concept to style ideas to the plan, ensuring that each item is a winner and that the assortment is properly balanced and invested by ensuring there is an appropriate balance of looks, silhouettes, fabrics, patterns, color, price points, etc.• Ensure ensembling of Fashion Apparel & Accessories with close collaborate with the design team members. • Travel to factories for design and development of product.• Communicate and collaborate with sourcing team to support vendors and on-time production.• Recognize and react quickly to all trends, whether product or store related.• Travel to different country and states for Exhibition and Fashion shows • Managing Photo shoots and styling the Models for the same • Managing the sales at the stall and Managing the clients Show less

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  Thinking Hat

  Jan 2016 - Jan 2017

  Regional Head (Sales & Marketing)

  Sales:• Managed to End to End B2B Processes.• Client Acquisition, Lead Gen and Market Research.• Sales via Calls and Emails; Arranged DEMOs and closedmultiple recognised deals.Digital Marketing:-• Brand development• Developed brand strategy and statistics systems• Strategic Consulting, including business plan & sales strategy development• Advising new businesses on formation of corporations and business structures• Drafting privacy policies and structuring commercial transactions. Show less

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  Vega International

  Jan 2017 - Jun 2017

  Marketing Manager

  • Holding partners responsible for their specific goals, responsibilities and behavior• Working with the partner group to review and commit to the products and services that will serve as the firm’s core and specialty services• Assisting direct reports with setting and meeting their goals• Managing strategic vendor relations and vendor contracts• Developing and gaining buy-in to the firm’s market positioning, annual market plan.• Approving the firm’s calendar of events• Representing the firm at key community events and other meetings• Reviewing the sales pipeline, helping refine the sales process and assisting in closing engagements, presentations and negotiation• Reviewing all prospective clients to approve Show less

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  Genixo Info Solutions Pvt. Ltd.

  Oct 2017 - Nov 2019

  Key Responsibilities:Manage the HR Function (HR Talent Acquisition) Responsible for Talent Acquisition (lateral & campus) Induction and joining FormalitiesExit Interviews & analysisMaintenance and updation of Employee Files

  • Head of HR & Senior Admission Counsellor

    Jan 2019 - Nov 2019

  • Human Resources Manager

    Oct 2017 - Dec 2018
• 

  Healthify

  May 2020 - Apr 2022

  •Conducting skills gap analyses to identify areas of improvement•Designing training curricula within time and budget constraints•Producing physical and digital educational material (e.g. videos and case studies)ATV, RPL, Creating expectations, Call handling, closure, rapport building, Objection handling, Upscaling the sales method, Motivation, Creating training module updating the trainees about the product and skills . - Source new sales opportunities through calls and emails.- Understand customer needs & requirements and therefore b able to to pitch the apt plan for the client.- Ability to prime leads and follow up for further development and closure - Close sales & achieve the monthly /weekly targets.- Being a team player and build a good relationships with clients.

  • Trainer - Inside Sales

    Aug 2021 - Apr 2022

  • Senior Consultant - Inside sales

    May 2020 - Jul 2021
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  Sugar.fit

  Apr 2022 - Mar 2024

  Assistant Manager Training

  . Conducted in-depth skills gap analyses to drive targeted training approaches for improvement.. Designed tailored training curricula meeting strict time, budget, and organisational alignment.. Developed diverse educational materials, both physical and digital, enhancing learning experiences.. Orchestrated NHT and OJT programs, ensuring proficiency and compliance for Inside Sales and Customer Support.. Maintained detailed end-to-end reports, leveraging insights for continuous training enhancements.. Led rigorous audits of call records and Fresh Desk tickets, ensuring quality and call consistency.. Spearheaded optimization of training methodologies, driving efficiency and refining approaches.. Created comprehensive training modules encompassing various sales skills and product updates. Show less

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  Recoup Health

  Mar 2024 - now

  Corporate Trainer