Suzanne Barnes

Experience

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  University of Oklahoma

  Jan 1991 - Jan 1996

  Library Technician
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  Santa Monica Public Library

  Jan 1996 - Jan 2001

  Reference Librarian

  Assisted library patrons in the use of the SIRSI automated catalog and other electronic and traditional reference sources

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  Gemological Institute of America

  Jan 1996 - Jan 1997

  Technical Services Librarian

  Cataloged auction house catalogs and videotapes using ProCite;Completed collection weeding project to prepare for GIA's move to new location;Completed an inventory of journal and rare book titles;Maintaining the in-house index for Gems and Gemology, a GIA-published professional journal.

• 

  Norman Roberts and Associates

  Jan 1997 - Jan 1998

  Research Associate

  Developed targeted lists of potential candidates to fill public sector positions using telephone and online research.

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  MAXIMUS

  Jan 1998 - Jan 2001

  Research Director

  Oversaw general administration of the research department for public sector executive recruiting firm;Trained and supervised four research associates;Met with executive recruiters to discuss needed candidate qualifications and develop research plans to locate best sources for potential recruitment candidates;Worked with research associates to compile candidate list;Conducted business development research;Wrote job ads and performed background checks on final candidates;Maintained the corporate library and in-house candidate database. Show less

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  EBSCO

  Jan 2001 - Feb 2012

  Retained and facilitated the sales of electronic journal packages and other online business by being the e-journal package “expert” in EBSCO’s Los Angeles regional office, serving 13 western states;Was resource for field sales in their efforts to sell e-journal package management services.Worked closely with library customers and prospects in academic, medical and corporate markets; Managed electronic journal package renewals for customers, including large academic consortia e-journal packages and licensed electronic content for customers ranging from the small single-site to a large multiple-site campuses or corporations;Established and maintained relationships with publishers;Established and maintained relationships with consortia;Input data into customer profiles in EBSCO's e-journal package online renewal tool, reviewed data for accuracy, and worked closely with customers to complete package renewals. Show less Monitored customer service for academic, medical, and public library accounts in a five-state territory by phone, email, and personal visits; Initiated face-to-face customer education and problem solving related to service issues;Coordinated with the in-office customer service department to resolve service issues;Monitored and contributed to the quality control of EBSCO services;Trained librarians to search and use administrator features of EBSCO online subscription management and access tools. Show less

  • E-Resources Account Development Manager

    Jan 2003 - Feb 2012

  • Account Services Manager

    Jan 2001 - Jan 2003
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  BMJ Publishing Group

  Feb 2012 - Nov 2013

  Sales Representative

  Institutional library sales and renewals of journals to BMJ Group’s existing customers in the western North American territory.Growth of annual revenues by responding to quote requests, direct leads, trade show leads, marketing campaigns, and subscription agents.

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  ProQuest

  Nov 2013 - Nov 2022

  Senior Client Relationship Manager

  The CRM plays a critical role in maintaining successful client relationships, managing renewals, driving incremental revenue and providing invaluable cross-functional perspective on product and process improvements to the client experience.

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  Clarivate

  Nov 2022 - now

  Manager, Renewal Sales of North America