João Brites

Experience

• 

  Portugal Telecom

  Jan 2014 - Jan 2014

  Gerente comercial
• 

  EDP

  Jan 2015 - Jan 2015

  Agente de call center
• 

  Unexpected - Designing People

  Sept 2016 - Mar 2017

  Estagiário

  Master HR Student at Faculdade de Psicologia da Universidade de Lisboa

• 

  Tuk Tuk

  Apr 2017 - Nov 2017

  Guia turístico
• 

  Bosch

  Jan 2018 - Mar 2021

  • Global Support Lead for E- Recruiting System ( SmartRecruiters)• Coordination of the 2nd level Support team and service for the Recruiting System• Assume full responsibility of global incidents and on-going business continuity.• Point of contact for countries – NASP (National Application Specialist)and 1st level support in any topics related to recruiting system• Establish and monitor standard process for user support• SLA & KPI's measurements• Collaboration with the GASP (Global Application Specialist) of the Recruiting System & Reporting• Collaboration & alignment with the vendor on cases and SLAs• Collaboration with various international virtual teams and also with CESUM for the SMT Incident tool• Support further development of processes and continuous improvement and also in training material and coordination of training sessions for the new rollout countries• Responsible for testing of new releases and enhancements on behalf of User Department• Planning and Coordinating the User Department tasks for the Hiring App (Collecting requirements, functionalities, description and testing scenarios, testing activities)• Responsible for running the monthly/quarterly reports, support in documentation, guidelines & trainings• Project Consultancy – working closely with Integration, Testing, Configuration & Reporting teams on new developments Show less - Preparation / presentation and enhancement of incident management KPI reports.- Planning and delivery of training and consultation sessions to Country HR Recruiting Specialists, supporting the rollout of a new Recruiting System.- Handling and management of incidents based on impact and urgency;- Steering meetings with vendor and different stakeholders, ensuring SLAs are met;- Optimization of Maintenance and Support activities;- Onboarding and training of new team members;- Preparation of business requirements, creation of test cases based on these requirements, conducting testing activities and providing consultancy on the sign-off of new features of a Recruiting Cloud Solution;- Monitoring behaviour of integration between HR Master Data system and Recruiting System;- Establishing support concept and Change Request process for a HR Benefits Management solution;-Providing Consultancy in establishing a Reporting Platform on Recruting world wide: - cross-checking data consistency among different sources; - Testing new data fields and data connections; - Gathering requirements and training HR Country Specialists on how to extract meaningful reports;Preparation of reports supporting Global KPI achievement. Show less

  • Human Resources Information System Coordinator

    Nov 2020 - Mar 2021

  • Human Resources Information System Consultant

    Apr 2019 - Nov 2020

  • HR IT Analyst

    Jul 2018 - Mar 2019

  • Human Resources Intern

    Jan 2018 - Jul 2018
• 

  Bosch Portugal

  Apr 2021 - Mar 2024

  Project Manager - HR IT Solution (Hitch) International Rollout

  - Responsible for the global rollout of a HR Development Cloud Solution - Hitch- Establishing quality standards, and ensuring every project milestone and goal meet these standards.- Responsible for the Project Management activities (waterfall and agile)- Create and maintain project templates as means of standardizing rollout process- Plan and execute the successful rollout in over 30 countries worldwide- Set-up and preparation for project Quality Gates (QGs)- Manage and guide the local country teams during project implementation- Run the different virtual workshops throughout the project- Coordinating rollout activities with the country project teams, development team, vendor and different stakeholders Show less

• 

  Bosch

  Sept 2023 - now

  • Product Owner - Recruiting Solutions at Bosch

    Feb 2024 - now

  • Project Manager - Global Career Website

    Sept 2023 - Jan 2024