Gisele Kretzer

Experience

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  Vulcabras

  Jan 2003 - Jan 2007

  Garments and Accessories Coordinator Designer

  Coordination team and development for sports and casual brands of the company.Commercial and promotional lines: Olympikus (Pan American Games – Rio 2 0 0 7 a n d MTV-Rock Gol) , OLK, Asics, Azaléia, Dijean and Funny. Development of Promotional Accessory line for Olympikus. Projects: COB, Pan American Games Delegations, CBV and Rexona Volleyball team.Trips to China to develop collections with suppliers.

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  Shusa Exportadora Ltda.

  Jan 2007 - Jan 2008

  Fashion Designer/ International Buyer

  Project management of sunglasses and optical frames development for B2C and B2B clients. Research, pricing analysis and strategy. Travel to China for product developments, suppliers outsourcing, negotiation and quality control.

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  Magic Brands

  Jan 2008 - Jan 2009

  Fashion Designer

  Design and product development for B2B client, sales catalogue development and catwalk production collaboratio for the brands Freeday skate wear, Grêmio and Inter football casualwear.

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  Owner

  Jan 2010 - Jan 2013

  Fashion Business Consultant

  Market research, product design, merchandising, suppliers negotiation and outsourcing. Coordination and planning of the VM Project. In purchase, planning and managing of the product portfolio. Pricing analysis and strategy. Marketing: Benchmark research and consumer analysis. Product development in women’s bags collection, suppliers sourcing. B2B sales as Associate Consultant in Marketing Project with partner.

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  Lojas Renner S.A.

  Jan 2010 - Jan 2010

  Product Analyst

  KPI’s metrics analysis including Sales forecasting and inventory management. Pricing analysis and strategy. Supplier Relationship Management including price negotiations and product development. Leading the portfolio rationalization Project achieving SKU reduction, sales increase and obsoletes reduction. Demand planning with the styling sector to generate automatic stock replenishment orders for suppliers using ERP Oracle EBS / Retek system.

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  Forever 21

  Nov 2016 - Nov 2017

  Lingerie & Footwear Specialist Sales

  Sales advisor B2C, management of stock and execution of visual merchandising plan in the sales floor.

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  Airbnb

  Mar 2018 - Jun 2020

  Senior Customer Service Specialist

  Inbounds and outbounds calls providing customer support: training and technical support of troubleshooting app, rebooking, refunds, mediation and negotiation between B2C and B2B clients for resolutions. Management of payment and payouts. Accounts Receivable management: customer claims in case of lack of payment to collect the overdue amount, transferring the case to Bad Debts when needed.

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  Impress

  Mar 2021 - Jun 2022

  AR & OTC | Sales Conversion.

  Outbound calls in account receivable B2C. Order to cash, accounts reconciliation and invoicing. Customer support incidences resolutions. Sales conversion: B2C sales, invoicing, billing, and supporting customer after sales.

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  OPTIMUM AUTOMOTIVE

  Nov 2022 - Dec 2023

  Office Administrator

  Office administration providing customer support after sales, account receivable B2B, at-risk income analysis report, account payable, order to cash, invoicing and operational planning management. Process improvement.