Andy Wade

Experience

• 

  The Belle Haven Club

  May 2011 - Dec 2011

  Head Swim Coach

  Applied creative problem solving to design fun, demanding and educational practices across age groups and ability levels. Motivated team and parents to ensure high attendance, improving record against prior year.

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  JCC

  Dec 2011 - Oct 2013

  Director of Aquatics

  Set and maintained an expense budget of >$400K with a year-end surplus of >$100K.Reoriented department focus, increasing enrollment and revenue by ~50% and private lesson revenue by ~20%.Complete management of aquatics department (12 instructors and >10 lifeguards); quickly built morale and motivation through equitable treatment and increased compensation.Accurately and independently managed payroll, administrative operations, finances and scheduling, with a heavy focus on customer service to revitalize the department’s reputation.Strategized and worked closely with leadership and other departments to optimize center-wide potential during renovations, restructuring and an explosion in local competition. Show less

• 

  MCAD Technologies

  Oct 2013 - May 2014

  Inside Sales Representative

  Responsible for prospecting new business through aggressive phone sales, setting up demos for sales executives, and sharing company promotions and offerings Helped to develop the position, define goals and refine strategy

• 

  Gordian

  Jul 2014 - now

  • Designs and hosts a unified learning path consisting of foundational onboarding content automatically assigned through the LMS, a SME-led onboarding program focused on company people/products/culture, and a series of harmonized development programs for line-level employees, aspiring managers, and experienced people leaders with an emphasis on unconscious bias, active listening, strategic thinking, inclusive communication, conflict resolution, positive mindset, and more. • Orchestrates onboarding for all new hires, averaging >200 employees annually with an average NPS of 95.• Primary professional development content creator and instructor for ~3,000 employees, across three operating companies, delivered through a combination of e-learning, instructor-led training, virtual gatherings, and in-person sessions with an average NPS of 91.• Designs and maintains a robust mentorship program for >300 employees across three operating companies, accelerating networking and mutual growth for employees at every level.• Expanded data analytics program from <10 to >1,300 employees annually.• Provided the blueprint for effective and automated onboarding programs at two sister companies. Show less • Responsible for creating and administering a department-wide learning curriculum of >250 trainings for ~75 employees layering conceptual, practical, personal, and professional development across all positions• Oversaw onboarding of sales and operations teams, including curriculum development, training methodology, and content delivery for a 2-week immersion program and 6-month onboarding period• Managed a team comprised of experienced and novice positions on >100 accounts with a ~$3M revenue target and ~25% of total department revenue• Managed multiple client accounts with annual presentations to executive leadership, providing over $200M of tracked ROI since 2014• Identified departmental KPI’s and implemented weekly countermeasures to meet targets • Enabled team growth by crafting individualized development plans and tracking performance Show less • Responsible for scheduling, overseeing and delivering trainings for 6-month continuous onboarding program• Overhauled training content to align with new business practices following acquisition of business • Provided feedback, support and training to analysts and management for ongoing professional development• Identified internal networking opportunities to encourage mutual growth and knowledge transfer• Capitalized on strong emotional intelligence qualities to foster a culture of high morale and productivity • Delivered targeted, value-based presentations to executive leadership at 8 institutions • Acted as on-site senior support for new and developing managers Show less

  • Training Programs Manager

    Apr 2020 - now

  • Senior Service Manager

    May 2018 - Apr 2020

  • Service Lead & Account Manager

    May 2016 - May 2018

  • Analyst

    Jul 2014 - May 2016