Monica Barnson

Highest Email Volume While Meeting SOE Conservice 2017 When I was working in the customer service department at Conservice, I was issued an award by the company. This award broadcasted my ability to meet the department's SOE's while keeping the highest amount of emails answered. I set the bar for the customer service departments email and chat metrics and was often times used as an example. Many reached out to me for training and time management skills and tricks to improve their own metrics. This was a huge accomplishment and was… Show more When I was working in the customer service department at Conservice, I was issued an award by the company. This award broadcasted my ability to meet the department's SOE's while keeping the highest amount of emails answered. I set the bar for the customer service departments email and chat metrics and was often times used as an example. Many reached out to me for training and time management skills and tricks to improve their own metrics. This was a huge accomplishment and was only the beginning of what I'd achieve in my time as a customer service representative for the company. Show less