Jenaranjan Antony

Experience

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  United States Department of Defense

  Aug 2003 - Aug 2009

  IT Specialist (United States Department of Defense)

   Provided Customer Service & IT Support Services to 160 workstations and 2 servers on-site and off-site  Managed and interfaced complex IT systems with multi-layer security for US Air Force Investigated and resolved issues reported by customers in a timely and efficient manner  Responsible for researching, evaluating, and processing customer requests for all new software and hardware purchases.  Responsible for installation and setup of new hardware and software. Trained other staff to use IT applications efficiently and effectively  Used helpdesk software (e-Support) to manage user support work orders Identified and resolved network configuration work and enforced LAN security policies  Used active directory to support OU, Users, Groups, Computers  Supported MS exchange system Built and Implemented DNS & Active Directory server for DynCorp international Al-Udeid operations that linked communication with DynCorp int’l PSO- Head Quarters (Muscat Oman) WRMMS database setup VPN with CISCO Router Performed backups and helped users perform backup of e-mail file, Designing, installation, maintenance, and problem resolution of networking Server off-site  Responsible for the maintenance of printers, monitors scanners and all other hardware. Assisted IT Manager in Human Resources Administration functions update and Design the Database US Air force Data Base Show less

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  HP

  Aug 2009 - Jan 2011

  Senior System Engineer

   Troubleshoot and repairing of HP Laptops Repair as per HP Laptop Repair Policy & Standard Operating Procedures Level 1 support - over the phone, email and onsite Daily maintanance of Inventory using HP Service Database Liasing with external vendors in spare parts order Updating product status and packaging for collection Escalates product quality issues HP Service Manager  Refurbishing HP Laptops on demand Successfully trained 5 staffs

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  Toshiba Australia

  Feb 2011 - Jul 2013

  Senior System Engineer

   Troubleshoot and repairing of Toshiba Laptops Repair as per Mobile Care Service Policy & Standard Operating Procedures Level 1 support - over the phone, email and onsite Daily maintanance of Inventory using Oracle Service Database Liasing with external vendors in spare parts order Updating product status and packaging for collection Escalates product quality issues Mobile care Branch Service Manager  Refurbishing Toshiba Laptops on demand Successfully trained 10 staffs Achieves daily/weekly/monthly productivity &repair turnaround targets as set by Mobile Care Understands and follows all applicable Engineering Notices/Technical Bulletins and specific Instruction given by Mobile Care Branch Service Manager Show less

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  Fujitsu Network Communications

  May 2012 - Sept 2012

  Senior Integration Specialist

   Configure CISCO routers and switch as per the requirement Configure Desktop, Laptops ,POS, Printer and Servers as per the requirement Configure CISCO phone as per client requirements Rollout tech work as per Qantas requirement Configure DNA, DHCP, AD Servers

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  Samsung Australia

  Jul 2013 - Jun 2018

  Team Lead and Network Engineer

   Designed, Implemented and provided technical Support to Enterprise and Hotels High Speed WIFI & Wired Guest Internet with AAA, Load balancing (Server , DNS and Link load balancing ) Gained hands-on experience with Products such as Ruckus wireless (50-400 Access points), HP Product (Switches, Wireless & Servers), Juniper, Cisco, Nomadix Gateways (AAA) and Linux. Troubleshoot and repairing of various brands of Laptop, Desktop & Printers Repair as per Mobile Care Service Policy & Standard Operating Procedures Level 1 support - over the phone, email and onsite Daily maintanance of Inventory using Oracle Service Database Liasing with external vendors in spare parts order Updating product status and packaging for collection Escalates product quality issues Mobile care Branch Service Manager  Refurbishing Laptops on demand Successfully trained 20 staffs Desktop Support , Network Support , Office 365 support Show less

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  SAMURAI Consultants

  Jun 2018 - Feb 2021

  Senior System Consultant NSW/ACT/VIC/QLD

   Maintain User Accounts and Security Groups (Create new users, delete old users, and archive emails, establish email forwards) Leavel2 support - over the phone, email and onsite and Field Base Users Daily maintenance of Inventory using Oracle Service Database and support  Liaising with external vendors in spare parts order Updated operating System, Backups, deploy new desktop, Tablets, laptop, Printer machines, Phone Desktop support, Daily Backups, Equipment Audits, Record Maintenance  Installed, configured, and maintained LAN and WAN environments, complete with preventive and corrective procedures Resolved WAN/LAN Communication connectivity issues and hardware issues while maintaining a close working relationship with the Technical and Customer Service Personnel Help desk support for users Desktop Support, Network Support, Office 365 support Show less

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  Arcare Aged Care

  Feb 2021 - now

  Senior IT Support Specialist NSW/QLD/VIC/ACT/SA

   Internal contact for outsourced security vendor. Implement security enhancements. Provide networking support to the Network Administrator. Coordinate commissioning of new sites. Create new network layouts for the site.  Maintain User Accounts and Security Groups. Leavel 2 and Leavel 3 support - over the phone, email and onsite and Field Base Users Liaising with external vendors in spare parts order Updated operating System, Backups, deploy new desktop, Tablets, laptop, Printer machines, Phone Desktop support, Daily Backups, Equipment Audits, Record Maintenance  Leval 2 and Level 3 Help desk support for users, Desktop Support, Network Support, Office 365 support Installed, configured, and maintained LAN and WAN environments, complete with preventive and corrective procedures Resolved WAN/LAN Communication connectivity issues and hardware issues while maintaining a close working relationship with the Technical and Customer Service Personnel Developed and maintained data network diagrams and other documentation related to overall network Infrastructure Co-ordinate network maintenance with the technical team and local, dedicated leased line providers Provided 24x7 support and guidance to the technical teams in the resolution of network issues. Support and Setup Nurse call systems, CCTV Show less