Kent Ford

Experience

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  EDS

  Feb 1995 - Mar 1996

  LEAD DATA COMMUNICATIONS TECHNICIAN

  Assigned as router operations support for the EDS*LINK Internet network. Responsibilities included telephone support of installations, configurations of routers from serial interfaces, Ethernet, token ring, source-route bridging, to RIP and SAP filters, and troubleshooting network problems from basic Telco failures to complex database problems and working with Cisco Works network management. Network protocols include; TCP/IP, RIP, IGRP, IPX, AppleTalk, DECnet, SNA, Frame Relay, and SNMP. Vendors; Cisco, Wellfleet, and ODS. Show less

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  Perot Systems Corporation

  Mar 1996 - Feb 2005

  Responsibilities Assigned as part of a network engineering 3rd level support and design for internal as well as external customer Internet networks. Worked along with 3 others to migrate various Perot System U.S. facilities to a single Campus environment. Installed, configured and troubleshot issues with Cat 4500, 6509 and 2900 series switches, and 2600 and 7200 series wan routers. Responsibilities include configuration / design of the Perot Systems Internet as well as various external customer networks. Also provide support to level 2 people as well as operations.Accomplishments * Assigned to 4 member team responsible for implementing Virtual Private Network (VPN) connectivity at over 50 customer sites back into the Perot Corporate network. * Complete build out of the Perot Systems Campus and World Headquarters Show less

  • Promotion to Senior Network Design Specialist

    Nov 1999 - Feb 2005

  • NETWORK ENGINEER SPECIALIST

    Mar 1996 - Nov 1999
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  Perot Systems Corp

  Feb 2005 - Mar 2007

  SENIOR NETWORK ENGINEER/SUPPORT TEAM LEAD

  Assigned as network engineering 3rd level support and design for a major commercial customer. Thirty million annual revenue. Responsibilities included building a 14 person 3rd level network support team in the U.S. and overseas. Created on-call rotation / 7X24 coverage. Served as Team Lead and a single point of escalation for all network problems and issues.

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  Perot Systems Government Services

  Mar 2007 - Nov 2010

  SENIOR NETWORK/FIREWALL ENGINEER/DESIGN SPECIALIST

  Assigned as Firewall lead, Senior Engineer, for Perot Systems Government Services. Responsible for installing, maintaining and troubleshooting 20 different Firewall contexts within the environment. I serve as Senior esculation point for Firewall issues and I implement rules related to customer connectivity. Also train 1st and 2nd level network support team in the U.S. for 24 hour coverage. Speak with customers on a daily basis to resolve major issues and concerns as well as the Helpdesk. Serve as a single final point of escalation. 7 by 24 Show less

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  Dell

  Nov 2010 - Feb 2015

  Assigned as a Network Data Center Migration Tower Lead for Dell Services Division. Responsible for leading a group of network engineers through Data Center Migration activities as we consolidate data centers and move customer gear and services into Dell owned facilities. Responsible for providing technical direction related to all Firewall, Router and Load Balancer activities. I serve as a senior escalation point for all Network, Firewall or Load Balancer issues as well as managing an aggressive schedule for migrating large groups of servers and services. I mentor all levels of engineers below me and also speak with the targeted customer on a daily basis to resolve major issues and concerns and provide technical direction. Show less Assigned as Technical Design Consultant for Dell Government Services Division. Responsible for providing technical direction related to all Firewall, Router and Loadbalancer activities. I serve as Senior esculation point for all Network, Firewall or Loadbalancer issues as well as implementing big projects like the 2012 OMB Government Mandate to implement IPv6 seamlessly in the environment. Also train 2nd level network support team in the U.S. for 24 hour coverage. Speak with customers on a daily basis to resolve major issues and concerns and provide technical direction. Serve as a single final point of escalation. 7 by 24 Show less

  • Network Design Consultant/Network DCM Tower Lead

    May 2013 - Feb 2015

  • Network Design Consultant

    Nov 2010 - May 2013
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  NTT DATA Services

  Feb 2015 - May 2022

  Assigned as North American network Team Lead for the Hilton account. Responsible for providing technical direction related to all Switch, Router and Load Balancer activities. I serve as a senior escalation point in North America for network related issues as well as some project work. I attend Major Incident Management calls to lend expertise. I help evaluate network monitoring tools and write technical business cases supporting the Companies goals and direction. I work on Service Improvement Plans to improve delivery to the customer. I help represent a diverse support team of 16 network engineers located in Mexico, India and Romania. I speak with the customer to resolve major issues and concerns and provide technical direction. Show less Assigned as Network Architect for Dell Government Services Division. Responsible for providing technical direction related to all Firewall, Router and Loadbalancer activities. I serve as Senior esculation point for all Network, Firewall or Loadbalancer issues as well as implementing big projects. Also train 2nd and 3rd level network support team in the U.S. for 24 hour coverage. Speak with customers on a daily basis to resolve major issues and concerns and provide technical direction. Serve as a single final point of escalation. 7 by 24 Show less

  • NETWORKING SENIOR SPECIALIST ADVISOR

    Apr 2021 - May 2022

  • NETWORKING SENIOR SPECIALIST ADVISOR

    Jan 2018 - Mar 2021

  • Networking Senior Specialist Advisor

    Feb 2015 - Jan 2018
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  The Depository Trust & Clearing Corporation (DTCC)

  May 2022 - now

  Principal Platform Engineer